Enterprise Account Director

Summary

Join Copy.ai, a fully remote generative AI platform company, as an Account Director. You will be responsible for managing the entire sales cycle, from initial contact to annual renewal, for enterprise clients. This role requires 7+ years of B2B SaaS sales experience and a customer-centric approach. You will work closely with various internal teams to deliver exceptional service and leverage Copy.ai's AI products. The company offers competitive salary, stock options, excellent medical plans, unlimited PTO, 401k, and more. Copy.ai is committed to building a diverse and inclusive team and welcomes applications from all backgrounds.

Requirements

• Have 7+ years of progressive B2B SaaS tech sales and account management/customer success management experience
• Be customer-centric and relationship-oriented
• Have extensive knowledge of how complex B2B enterprise SaaS sales work, and have extensive experience crafting clever custom solutions for niche clients and their unique needs
• Be a world-class communicator both in verbal and written communication
• Be highly ambitious, a self-starter, take initiative, and be driven results, metrics, and success driven
• Be highly organized, detail-oriented, and reliably make all of your external and internal meetings, obligations, and deadlines
• Experience using Salesforce, GoogleSuite, Slack, Notion, and Zoom

Responsibilities

• Completely own both the sales cycle and the post-sale relationship nurturing, upselling, and cross-selling existing clients
• Be on the front-line with clients daily and be readily available to meet (virtually) with clients globally across time-zones and across industries
• Become a subject-matter expert on Copy.ai’s AI products and solutions, particularly Workflows, and be the go-to point of contact for all of your prospective and current clients
• Deeply understand each of your client’s needs and continue to expand our product offerings to them to continue to help them leverage AI to meet their goals
• Provide world-class service to every client and treat them with white-glove service
• Partner closely with the Solutions, Marketing, and Product Teams to ensure that we are delivering the best-in-class service to our clients, and are meeting every one of their needs and requests
• Own the entire customer relationship journey from first contact through each annual renewal and continue to be the client champion
• Dog-food Copy.ai’s products and solutions and continuously provide feedback internally so that you can better have customer empathy and understanding

Preferred Qualifications

• Experience using Outreach, SalesLoft, and Gong
• Be technically minded and have prior experience working in AI sales or account management for a similar organization

Benefits

• A close-knit and collaborative early-stage startup environment where every voice is heard and every opinion matters; 50 team members as of 11/2024
• Competitive salary and stock option equity packages; We're a Series A startup
• Excellent Medical Plans to choose from including HSA plans, PPOs, and HMOs from Kaiser and Aetna; Dental and Vision insurance through Guardian; Copy.ai pays up to $800/month per employee for monthly premiums
• 100% REMOTE startup! Our team is distributed all over the US and Canada
• UNLIMITED PTO; We truly believe in work-life balance and that hard work should be balanced with time for rest and rejuvenation
• 401k plan and automatic 3% employer contribution from Day 1!!!!
• Brand new work-sponsored computer
• IRL / In-Person retreats throughout the year