Senior Director, Enterprise Accounts

Summary

Join Unite Us as the Senior Director, Sales Enterprise Accounts and lead strategic customer engagement, driving revenue growth for enterprise accounts. This role combines strategic account management, business development, and team leadership to ensure customer success and long-term partnerships. You will build relationships with key stakeholders, expand platform adoption, and achieve sales quotas. Leverage your expertise to develop account roadmaps, manage a team, and collaborate with internal stakeholders. The position requires 10+ years of customer-facing experience, ideally in sales or revenue-generating account management, with a proven track record of exceeding quotas. Unite Us offers a competitive salary, comprehensive benefits, and a remote work environment.

Requirements

• 10+ years of customer- facing professional experience, ideally in sales or revenue generating account management
• Experience selling into state government and/or Healthcare organizations
• Demonstration of revenue achievement exceeding quota
• Ability to be the company’s subject matter expert
• Experience in Saas solutions or within the Healthcare and/or government market
• Ability to navigate large organizations’ landscape to maintain and expand relationships at all levels
• Experience in the full-cycle management of a key account through renewal phase with a successful increase in contract value through add-ons and/or upsells
• Excellent communication, relationship-building, and negotiation skills
• Ability to strategize with a large extended team
• Ability to work in a fast-paced, high-pressure environment and adapt to changing business needs
• All team members will be required to pass a background check which includes criminal, employment, and education verification

Responsibilities

• Drive overall long-term strategic growth within assigned accounts, balancing account management and new business development
• Develop a roadmap for the account aligned to customer objectives and integrate the appropriate different Unite Us business units
• Build account plans for your named accounts that align with Unite Us strategy and identify key decision makers, regional approaches, buying processes, current investment, product utilization and new revenue opportunities
• Promote customer satisfaction through key stakeholder relationships
• Oversee client queries and develop innovative solutions for complex problems
• Manage and develop an enterprise account management team to meet Net Revenue Retention (NRR) targets
• Collaborate with internal stakeholders (Engineering, Product, Sales, Support and executives) to meet customer business objectives efficiently, and be the voice of the customer to provide visibility and/or escalations
• Share Unite Us value proposition for existing and/or new customers

Preferred Qualifications

• This position is remote, U.S.-based
• The target pay range for this role is: $170-200K with the addition of variable compensation
• This position may require 50% travel

Benefits

• Medical, Dental, and Vision
• We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits
• Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members
• Flexible Time Off
• Take what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays
• Paid Parental Leave
• Adoptive parents are included
• Employee Resource Groups
• Choose to join any of our ERGs, which celebrate and support a diverse and inclusive workplace. We also provide an ongoing series of DEI lunch & learn education
• Spending Accounts
• We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits
• 401(k) + Employer Match
• Enjoy matching, immediate vesting and financial wellness resources
• Life and AD&D - a company paid benefit, with the option to purchase additional coverage for yourself and your dependents
• Disability Coverage
• Accident Insurance
• Pet Insurance