Account Director

Summary

Join Dataprise as an Account Director and manage key relationships with national customers. You will be responsible for developing and maintaining business opportunities, ensuring customer satisfaction, and coordinating with internal teams. This role requires strong communication, time management, and problem-solving skills, along with 10+ years of business development experience. Dataprise offers a comprehensive benefits package including competitive pay, health insurance, paid time off, and professional development opportunities, fostering a positive work environment with a focus on work-life balance and employee growth.

Requirements

• 10+ years of prior business development management experience
• Demonstrated expertise in exceeding new sales goals and managing customer relationships
• An understanding of IT terminology (in particular, Microsoft technologies) and the ability to translate technical jargon into non-technical terms
• Proficiency with Microsoft Office (e.g., Excel, Word, Outlook, PowerPoint)
• The ability to work independently and exercise sound judgment in making decisions that impact the organization
• The ability to take ownership for attaining performance goals
• Fantastic interpersonal skills and an ability to coordinate multiple internal resources at once
• Excellent communication (verbal and written) skills
• An ability to manage and prioritize time well, juggling multiple tasks at once
• A willingness to occasionally travel (daily and/or overnight)

Responsibilities

• Act as the primary point of contact to an assigned set of National Dataprise customers with overall responsibility of managing the partnership between Dataprise and each customer
• Ensure customer satisfaction surveys are sent, completed, and measured on a quarterly basis
• Coordinate with a variety of Dataprise departments to leverage resources as needed to address service requests, customer/Dataprise relationship matters, billing concerns, etc
• Ensure National customer account data and documentation is up to date in appropriate Dataprise systems
• Exercise independent judgment in identifying and proposing new or extended services, projects, and product offerings
• Perform daily and weekly opportunity queue management to ensure its compliance to company business development projection standards including, but not limited to opportunity status, close date, close percentage, revenue approximation, etc. and adjusting as needed
• Partner with the Service Delivery and Solution Design teams to schedule scoping calls and follow up to ensure timely delivery of purchase agreements to customers
• Attend training events related to key Dataprise services and Dataprise partner/vendor offerings
• Work directly with Dataprise senior management on campaigns and initiatives and ensure timely follow up from Operations team

Benefits

• Hybrid and remote work options
• 10 paid holidays and generous PTO
• Competitive pay and a comprehensive benefits package including top-quality medical, dental, and vision coverage for you and your family
• FREE telemedicine benefits
• Company-paid Employee Assistance Program (EAP)
• 401(k) with company match
• Career growth opportunities through internal movement and through continuous learning, upskilling, job shadow programs, career mentors, annual training allotments, and LinkedIn Learning licenses for all employees
• Comprehensive Wellness Program including gym membership discounts/subsidies, and Wellness Rewards opportunities