Strategic Account Director

closed
Talon.One Logo

Talon.One

πŸ’΅ $260k-$340k
πŸ“Remote - United States

Summary

Join Talon.One as a Strategic Account Director and nurture key enterprise client relationships, driving growth and satisfaction. You will own a portfolio of high-value accounts, developing long-term relationships and account plans. Responsibilities include identifying expansion opportunities, partnering with cross-functional teams, serving as a key executive counterpart, and leading account teams. You will forecast revenue, represent Talon.One at strategic events, and maintain a deep understanding of Talon.One's capabilities. This remote role requires travel and is based near New York, Denver, or Boston.

Requirements

  • 10+ years of experience in enterprise account management or strategic sales in B2B SaaS, focused on growing existing customer relationships
  • Proven ability to manage large, matrixed client organizations, engaging across multiple business units, stakeholders, and geographies
  • Experience developing and executing strategic account plans, and owning commercial growth targets (upsell, cross-sell, renewal)
  • Strong business acumen, with the ability to navigate customer organizations, influence decision-making, and build executive-level relationships
  • Proven ability to lead cross-functional collaboration with account teams (e.g., Customer Success, Solution Engineering), driving internal alignment around strategic account goals with a strong sense of ownership and accountability
  • Excellent communication and presentation skills - both written and verbal
  • Bachelor’s degree preferred (Business, Marketing, Engineering, or related field) or equivalent experience

Responsibilities

  • Own a portfolio of select high-value strategic accounts, developing long-term relationships and account plans to ensure product adoption, retention, and growth
  • Identify and drive expansion opportunities within your accounts (e.g., new use cases, product modules, geographies, or business units)
  • Partner closely with Customer Success Managers, Technical Account Managers, and Solution Engineers to ensure ongoing customer success and high product engagement
  • Serve as key executive counterpart for your customers, building trusted advisor relationships with VP and C-level stakeholders
  • Lead cross-functional account teams (e.g., Customer Success, Support, Product, Partnerships) to align on account strategy and execution
  • Collaborate with solution and technology partners to jointly identify opportunities and strengthen our ecosystem value
  • Maintain a deep understanding of Talon.One’s capabilities and, together with the post-sales account team, align them to customer goals, KPIs, and technical architecture
  • Accurately forecast revenue and renewal timelines within your accounts, with full ownership of commercial growth targets
  • Represent Talon.One in strategic account touchpoints, product demos, and client-specific events and workshops

Preferred Qualifications

  • Background in e-commerce or B2C marketing tech is a plus
  • Entrepreneurial mindset: strategic thinker with a hands-on, problem-solving attitude

Benefits

  • $1,200 annual learning budget and full LinkedIn Learning access
  • Manage your own time off with our flexible PTO policy
  • $350 home office setup budget, a $50 monthly home office allowance
  • Freedom to work from abroad for up to 90 days worldwide!
  • WeWork On-Demand access for flexible workspace solutions
  • Mental health support with nilo.health
  • Choose from top-tier Medical, Dental, and Vision plans (Blue Cross Blue Shield MA, MetLife, VSP)
  • Build your savings with our 401(k) plan, including a 100% company match on your contributions up to 4%
  • We provide 100% company-paid Life Insurance, Short-Term, and Long-Term Disability coverage
This job is filled or no longer available

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