Strategic Account Director

Summary

Join Talon.One's Global Account Management Team as a Strategic Account Director in EMEA, focusing on nurturing and expanding relationships with high-value enterprise clients. You will serve as a trusted advisor, driving growth, retention, and satisfaction. The role involves developing long-term account plans, identifying expansion opportunities, and partnering with cross-functional teams. You will serve as a key executive counterpart for clients, building relationships with VP and C-level stakeholders. This remote role requires travel (25-40%) and is based within commuting distance of London. The position requires 10+ years of experience in enterprise account management or strategic sales in B2B SaaS.

Requirements

• 10+ years of experience in enterprise account management or strategic sales in B2B SaaS, focused on growing existing customer relationships
• Proven ability to manage large, matrixed client organizations, engaging across multiple business units, stakeholders, and geographies
• Experience developing and executing strategic account plans, and owning commercial growth targets (upsell, cross-sell, renewal)
• Strong business acumen, with the ability to navigate customer organizations, influence decision-making, and build executive-level relationships
• Proven ability to lead cross-functional collaboration with account teams (e.g., Customer Success, Solution Engineering), driving internal alignment around strategic account goals with a strong sense of ownership and accountability

Responsibilities

• Own a portfolio of select high-value strategic accounts, developing long-term relationships and account plans to ensure product adoption, retention, and growth
• Identify and drive expansion opportunities within your accounts (e.g., new use cases, product modules, geographies, or business units)
• Partner closely with Customer Success Managers, Technical Account Managers, and Solution Engineers to ensure ongoing customer success and high product engagement
• Serve as key executive counterpart for your customers, building trusted advisor relationships with VP and C-level stakeholders
• Lead cross-functional account teams (e.g., Customer Success, Support, Product, Partnerships) to align on account strategy and execution
• Collaborate with solution and technology partners to jointly identify opportunities and strengthen our ecosystem value
• Maintain a deep understanding of Talon.One’s capabilities and, together with the post-sales account team, align them to customer goals, KPIs, and technical architecture
• Accurately forecast revenue and renewal timelines within your accounts, with full ownership of commercial growth targets
• Represent Talon.One in strategic account touchpoints, product demos, and client-specific events and workshops

Preferred Qualifications

• Background in e-commerce or B2C marketing tech is a plus
• Entrepreneurial mindset: strategic thinker with a hands-on, problem-solving attitude
• Excellent communication and presentation skills - both written and verbal
• Bachelor’s degree preferred (Business, Marketing, Engineering, or related field) or equivalent experience

Benefits

• ��850 annual learning budget and full LinkedIn Learning access
• 30 days of annual leave, plus extra paid days for your birthday and moving day
• ��250 home office setup budget, a £40 monthly home office allowance
• Freedom to work from abroad for up to 90 days worldwide!
• WeWork On-Demand access for flexible workspace solutions
• Group Medical Insurance with BUPA for you and your dependents
• Access to additional health, wellness, and wellbeing platforms through Unum’s Help@Hand, Lifeworks and nilo.health
• We contribute to your Workplace Pension Scheme with NEST (contributions are 4% employer and 4% employee)