Remote Account Director

Summary

Join Endpoint as an Account Director, responsible for overseeing accounts, leading teams, and developing new business. The ideal candidate will have experience in software project management, leadership ability, and fluency in French.

Requirements

• Bachelor's degree or equivalent and/or appropriate experience
• 5-7 years’ experience in a software Project Management role, with a proven ability to understand technical concepts and learn very quickly
• Previous experience working in a fast-paced, entrepreneurial environment preferred
• Prior experience delivering voice (IVR) web (IWR) and mobile (IMR) platforms a big plus
• Proven leadership ability, especially in a regulated industry, a huge plus
• Ability to manage to a budget

Responsibilities

• Building, maintaining & managing client relationships
• Guiding staff on the team to create a successful client retention strategy and a high level of client service
• Set up goals and objectives for the team and provide feedback and counsel to leads to meet the team’s objectives
• Consciously create a team culture consistent with the organization’s mission, vision, and values
• Serve as the escalation point of contact for all customers in their portfolio both externally and internally
• Thought leadership on strategic planning initiatives by making data-driven decisions
• Provide oversight on study delivery to complete projects on the agreed upon timeline, within an agreed budget
• Maintaining a good business insight – Actively identifying industry shifts, business trends, portfolio pipeline, Endpoint's product, and any new areas of growth
• Consistently demonstrate financial awareness by ensuring budget, revenue, and profitability targets are met
• Inform management and business development on the overall business strategy of the account
• Participate with cross-functional teams to recruit, interview, select, hire, onboard, and train staff
• Develop action plans based on employee engagement surveys and key performance indicators
• Coordinate and run the regular agreed-upon client operational management meetings
• Work effectively with the Business Development team to review key account sales plans
• Present account health and initiatives quarterly to management on past quarter performance and upcoming quarterly plans
• Retain and grow existing client base through individual efforts and through the account team
• Manage workload and capacity planning by facilitating regular meetings and best practices with the account team leads and management
• Coach, mentor, and support team members to successfully meet teams’ targets
• Responsible for ensuring a smooth process with strategic clients in handling a best-in-class onboarding experience

Preferred Qualifications

• Fluency in French (verbal and written) is preferred
• Extremely strong attention to detail with excellent organizational skills and proven ability to multi-task
• Excellent time management skills and ability to meet aggressive deadlines

Benefits

Remote work