Account Director

Summary

Join Panorama Education as an Account Director and oversee a portfolio of high-value accounts, each generating over $100k in annual recurring revenue. You will collaborate with key stakeholders in large school districts and educational organizations to expand strategic contacts, deepen relationships, and ensure Panorama's solutions are fully leveraged. This role demands a seasoned account management professional skilled in strategic relationship building, identifying growth opportunities, and delivering measurable value to clients. Proactive engagement and long-term retention are key, driving high-impact initiatives to support client success and Panorama's growth. Up to 30-40% travel is required for in-person meetings. This position is based in TX, KY, OK, KS, NE, AR, LA, MS, TN, or AL.

Requirements

• Strategic Relationship Builder: Proven experience expanding networks within client organizations to include executive stakeholders and strategic contacts, creating a strong foundation for account growth and client retention
• Experienced Account Director: 5+ years of some combination of Account Management, Ed-Tech Account Management, and/or education leadership experience, with a strong focus on managing high-value accounts and a track record of success in renewals, upselling, and client retention for ARR accounts >$100k
• Data-Driven Decision Maker: Skilled in using data to inform client strategy and engagement, and comfortable analyzing adoption metrics, usage data, and other key performance indicators to deliver proactive client support
• Exceptional Communication and Influence Skills: Experience presenting to and influencing executive stakeholders, with an ability to communicate Panorama’s value and strategic impact effectively
• Ownership and Accountability: Demonstrated ability to take full ownership of a portfolio, balancing retention and growth goals and ensuring outstanding client outcomes
• Flexible and Adaptable: Thrives in a fast-paced environment, comfortable with ambiguity, and able to adapt to changing priorities as Panorama grows

Responsibilities

• Strategic Contact Expansion: Identify and cultivate relationships with key decision-makers and influencers across client organizations, expanding Panorama’s reach within each account. Facilitate introductions and build engagement with cross-functional stakeholders to ensure full client support and value realization
• Own the Renewal and Growth Cycle: Lead the renewal process with a strategic, consultative approach to secure timely contract renewals and identify upsell opportunities within existing accounts. Understand and navigate budget cycles, funding sources, and contract preferences
• Drive Client Success and Value Delivery: Conduct Executive Business Reviews (EBRs) and Outcome Reviews, demonstrating how Panorama’s solutions drive results aligned with client goals and KPIs. Use client data to reinforce value and identify areas for further improvement and growth
• Develop and Execute Account Plans: Build comprehensive, data-driven account plans that align with customer goals and map out proactive strategies for engagement, adoption, and expansion
• Data-Informed Engagement: Leverage client adoption metrics, engagement data, and customer feedback to tailor account strategies, prioritize high-impact activities, and ensure clients fully adopt Panorama’s platform
• Collaborate with Cross-Functional Teams: Partner with Sales, Customer Experience, Product, and other teams to deliver cohesive support to clients, streamline handoffs, and continuously improve client outcomes

Benefits

• Salary : the starting base salary for this role is $126,400 annually with an OTE of $158,000
• The “Starting Base Salary” represents anticipated salary for this position across all US locations. The determination of this anticipated Base Salary involves the consideration of many factors in making compensation decisions including but not limited to: unique skill sets, experience, training, performance, licensure and certifications, as well as other business and organizational needs
• Our anticipated Base Salary determination is just one component of Panorama’s competitive total rewards strategy that also includes annual bonus or commission awards, equity awards, as well as other region-specific health and welfare benefits