Account Director, Demand Platform Operations

Summary

Join OpenX's Demand Platform Operations team as a Demand Platform Account Director. You will manage relationships with DSP partners, ensuring customer success and revenue growth. Responsibilities include strategic account management, revenue generation, technical analysis and optimization, and cross-functional collaboration. The ideal candidate possesses extensive experience in programmatic advertising, strong analytical skills, and proven success in upselling and hitting revenue targets. You will be a trusted advisor to DSP partners, driving value and maximizing programmatic efficiency. OpenX offers a competitive salary and benefits package.

Requirements

• At least 7-10 years in managing accounts; account management or sales experience in digital advertising, monetization and yield management
• A thorough understanding of programmatic buying techniques and real time bidding
• Experience working directly with Ad Exchanges, DSPs/SSPs, or Ad Networks
• Experience building strategic relationships, overcoming challenging technical issues, and interacting effectively with all levels (particularly c-level) within partners’ businesses, as well as within OpenX
• Strong storytelling skills: ability to convey ideas and data in an appealing way to a multitude of stakeholders
• Proven success in upselling current clients, using data to drive performance and hitting revenue goals
• Strong ability to think strategically across book of business to uncover primary revenue drivers, short & long term opportunities, and paths to achieve unique and differentiated partnerships with clients
• Effective problem solver and self-starter with attention to detail who thrives on innovation and driving ideas forward
• Results / Performance driven and able to identify and execute on new business opportunities or new process efficiencies
• Excellent communication and presentation skills – Ability to discuss complex technology in a simple way
• Highly skilled in Excel, PowerPoint, and Google Workspace
• BA / BS degree or equivalent work experience required
• Travel required

Responsibilities

• Manage day-to-day workflow, relationship, and communication between OpenX and its strategic demand clients (DSPs) while acting as a trusted advisor to key customer contacts
• Provide the highest level of customer satisfaction by understanding each DSP’s unique technology, core focuses, and technical requirements which enable OpenX to maximize our value to their businesses
• Co-develop strategic account plans with your Platform Partnerships counterpart, focusing on technical, product, and supply optimization tactics, abilities, and initiatives which better-enable demand platforms to achieve value from OpenX
• Conduct regular-cadenced meetings, as well as ad-hoc discussions, with demand platforms to align on needs, challenges, and growth opportunities across OpenX, our products, and publisher and advertiser clients
• Remain accountable for revenue targets & revenue growth across your demand platform book of business, identifying incremental revenue opportunities including private marketplace deals, exchange optimization, and bespoke strategic opportunities
• Identify, track, and report out on revenue fluctuations, trends, and key drivers (positive or negative) and ensure clear visibility & accountability across the broader organization
• Drive revenue by identifying client growth opportunities and technical integration needs, leveraging new product use-cases, and by monitoring key performance indicators through data analysis
• Manage discrepancies, annual incentive plans, and onboarding of new real time bidding partners as needed
• Analyze exchange trends across demand platforms, publishers, formats, regions, or other bidstream signals in order to inform both broad tailored DSP strategies
• Identify and advise partners through integration optimizations and product upsells via a deep understanding of DSPs technical integrations
• Partner with internal teams to drive better efficiency for DSPs while providing them with valuable insights to drive business decisions, exceed performance expectations, and derive maximum value from OpenX’s exchange
• Quarterback the identification and implementation of various account-specific optimization tactics & strategies which grow revenue and improve a demand partner’s integration health & relationship with OpenX
• Work with internal teams to build and/or improve reporting and exchange dashboards using Excel or Looker
• Collaborate cross-functionally with internal stakeholders across Publisher Development, Buyer Development, Product, Marketing, and Customer Solutions Engineering in order to resolve client requests and/or drive business outcomes across demand platform clients
• Work side-by-side with Demand Platform Partnerships across enterprise and strategic demand platforms in order to educate on bottoms-up account strategy, including technical insights, challenges, requirements, and opportunities
• Maintain strong industry and competitive knowledge as well as have expert level of knowledge in OpenX product lines and how OX is differentiated in the market

Benefits

• $120,000 - $140,000 a year
• Bonus
• Equity
• Medical
• Dental
• Vision
• 401k