Senior Director, Demand Platform Operations

Summary

Join OpenX as a Sr. Director, Demand Platform Operations and lead the North American Demand Platform Operations team. You will manage technical integrations, operations, and relationships with key DSP partners, driving revenue growth through strategic understanding and optimization. This role requires extensive experience in programmatic advertising and team leadership, with a proven track record of achieving revenue targets. You will leverage data analysis to uncover revenue opportunities and collaborate cross-functionally to achieve business outcomes. The position reports to the VP of Demand Platforms and offers a competitive salary and benefits package. OpenX values a collaborative and customer-centric culture.

Requirements

• Extensive Experience in Programmatic Advertising: 10+ years working within programmatic advertising, ideally within a demand-side platform (DSP) or supply-side platform (SSP)
• Revenue Leadership and Management: Demonstrated track record of driving revenue and achieving revenue targets in a technical or strategic role with DSP partners
• Team Leadership and Development: Strong experience managing and leading teams in Account Operations or Technical Customer Success, including hiring, coaching, and performance evaluations
• Technical Programmatic Knowledge: Deep understanding of DSP integrations, bid mechanics, eCPM, and other key metrics like bid rate and win rate to investigate and resolve technical or revenue-related issues
• Analytical and Data-Driven: Proficiency in data analysis & corresponding tools like Excel and Looker, and ability to track, analyze, and report on platform performance, revenue, and overarching trends
• Client Relationship Management: Proven ability to build and maintain strong, strategic relationships with platform partners, including day-to-day contacts, technical counterparts, and leadership
• Cross-Functional Collaboration Skills: Strong ability to collaborate with internal teams to drive outcomes, resolve problems, and/or achieve a strategic goal - Includes Product, Marketing, Customer Solutions Engineering, Publisher and Buyer Development
• Problem-Solving and Critical Thinking: Skilled experience at identifying & executing on problem areas & resolution paths across technical & strategic areas of the business
• Presentation and Communication Skills: Strong verbal and written communication skills for conveying OpenX’s value proposition and engaging with executive teams
• Self-Motivated and Revenue-Driven: A highly motivated, revenue-focused individual with a strong sense of initiative and the ability to act as a player/coach
• Experience with Reporting Tools and Dashboards: Familiarity with creating and refining reports or dashboards that support tracking and decision-making across DSP accounts

Responsibilities

• Drive and own revenue targets with existing DSP partners through technical expertise, programmatic knowledge, and strategic alignment across partner stakeholders
• Act as a player/coach in identifying, implementing, and optimizing technical & strategic aspects of a demand partner’s integration & relationship with OpenX
• Enable, coach, and lead the team in telling data-centric stories using programmatic knowledge, market trends, and strategic insights across the account
• Co-Lead investigations alongside Operations Account Director around fluctuations in revenue and/or programmatic exchange metrics - e.g. bid rate, win rate, eCPM - with the intent of uncovering driving factors & opportunities
• Understand and communicate OpenX’s value proposition, technology, and capabilities through strategic client engagements
• Partner closely with OpenX’s VP, Demand Platforms on top accounts to identify opportunities for revenue growth
• Establish and lead a diligent focus to seek out, understand, and improve technical abilities & integrations with DSP Partners
• Support the co-development of DSP account plans, including tactical optimization and/or exchange-related Product requirements which are critical to success of a demand partner
• Lead & enable the team to analyze exchange trends across demand platforms, publishers, formats, regions, or other bidstream signals in order to inform both broad tailored DSP strategies
• Ensure team accountability & focus around leveraging & analyzing critical Business Intelligence tools, and prioritizing those which matter most to a strategic goal
• Act as a player/coach in identifying and suggesting strategies to increase Open Market and Private Market revenues and profits
• Work with internal teams to build and/or improve reporting and exchange dashboards using Excel or Looker
• Maintain a deep working knowledge of the OpenX platform and product suite to better guide the Platform Operations team and partners in best practices
• Establish strong relationships with DSP counterpart teams, including but not limited to day-to-day contacts and technical counterparts which have direct or indirect influence over supply partnerships
• Be in-market and maintain strong relationships with top customers and gather intel and competitive feedback to shape OpenX’s company strategy and product roadmap
• Lead contract negotiations and integrations for new demand partners
• Manage the Platform Operations team and conduct weekly 1:1’s and team meetings, lead career mapping and development conversations, and have performance and compensation reviews with direct reports
• Collaborate cross-functionally with internal stakeholders across Publisher Development, Buyer Development, Product, Marketing, and Customer Solutions Engineering in order to drive business outcomes across OpenX clients
• Work side-by-side with Demand Platform Partnerships across enterprise and strategic demand platforms in order to educate on bottoms-up account strategy, including technical insights, challenges, requirements, and opportunities

Benefits

• Medical
• Dental
• Vision
• 401k
• Equity
• Bonus