Account Lead

Summary

Join TLDR as an Account Lead and guide our Account Management team while driving retention, engagement, and growth within key accounts. This player/coach role blends direct client relationship management with mentorship, helping Account Managers succeed and deliver exceptional client value. You will work closely with the VP of Sales, partnering with major tech and media companies. Responsibilities include managing key accounts, mentoring the team, ensuring client satisfaction, identifying upselling opportunities, and collaborating with other departments. The ideal candidate has 3+ years of experience in account management within the media or advertising industry, strong leadership and communication skills, and thrives in a fast-paced, remote environment.

Requirements

• 3+ years experience in Account Management or a related client-facing role, in the media or advertising industry
• Demonstrated ability to mentor or lead others, fostering a collaborative and high-performing team environment
• Exceptional relationship-building and communication skills with the ability to handle complex client scenarios
• Comfortable working across teams to deliver results for clients and improve internal processes
• High EQ with a focus on empathy, active listening, and creating win-win solutions
• Thrive in a fast-paced, asynchronous environment with the ability to juggle multiple priorities

Responsibilities

• Manage a portfolio of key accounts, building strong relationships, overseeing campaign execution, and driving retention and growth with enterprise companies and marketing agencies
• Mentor and support the development of the Account Management team through 1:1s, coaching sessions, and ongoing guidance to improve their individual performance, client strategies, and process improvements
• Be the face of TLDR for high-value clients, ensuring their needs are met and delivering a seamless experience
• Ensure all campaigns run smoothly from onboarding through completion, aligning with client goals and TLDR’s standards of excellence
• Identify opportunities for upselling and expanding client relationships by demonstrating the value of additional TLDR services
• Guide the team in monitoring campaign performance and delivering insights to clients, while also conducting your own reporting for assigned accounts
• Work closely with Sales, Operations, and Creative teams to address client needs and drive account success
• Industry Expertise: Stay informed about media and advertising trends to ensure clients receive proactive and innovative recommendations

Preferred Qualifications

• Haven't worked in media/advertising industry
• Rely on lots of direction for how to drive retention with clients
• Enjoy large teams and that "in-person group feeling" at work
• Prefer to have a manager give you clear instructions or a target account list each day
• Don't have much knowledge or experience of the tech ecosystem

Benefits

• Competitive base salary plus additional performance-based compensation
• 100% Remote Company that shares a common goal
• Annual team offsite
• Unlimited PTO - most team members will enjoy 2-3 weeks off per year + holidays
• 401(k) plan
• Comprehensive medical, dental and vision benefits with 100% paid option
• Paid parental leave
• Hardware stipend - we're on Macbook Pro M3s, get a new monitor, headset, chair on us
• Learning & Development stipend - we are a curious group that believes in learning
• Contemporary tech stack and tools
• Autonomy and agency to contribute to the growth of one of the largest newsletters in the world