Account Management Specialist

Summary

Join Housecall Pro as a Specialist, Account Management, supporting the account management team in driving success for home service professionals (Pros). You will assist with account retention, satisfaction, and engagement, ensuring timely responses and helpful guidance. Collaborate cross-functionally to solve challenges and optimize the customer experience. Proactive outreach and problem-solving are key. The role requires experience in account management, customer success, or sales, proficiency with CRM systems, and strong organizational skills. A customer-first mindset and passion for improving the Pro experience are essential for success.

Requirements

• 1+ years of experience in account management, customer success, or sales
• Proficiency with CRM systems and customer engagement tools (i.e. Salesforce, Zendesk)
• English Fluency
• Strong organizational skills with the ability to manage multiple tasks and priorities

Responsibilities

• Respond to Pro inquiries via phone, email, or chat to ensure timely support and follow-up
• Assist with the execution of renewal and expansion efforts by flagging opportunities to the account management team
• Help organize and maintain accurate records in customer relationship management (CRM) tools (i.e. Salesforce)
• Monitor account activity and escalate issues or trends as needed
• Support preparation for business reviews by gathering key metrics and customer insights
• Contribute to the development and improvement of internal processes and documentation
• Coordinate cross-functional communication to help resolve account challenges efficiently

Preferred Qualifications

• Bachelor’s degree or equivalent work experience
• Familiarity with data analysis or reporting tools
• CRM experience
• Enthusiasm for learning and growing within a customer-facing team
• Strong communication and interpersonal skills
• High attention to detail and a proactive approach to problem-solving
• Ability to work collaboratively with cross-functional teams
• A customer-first mindset with a passion for improving the experience of our Pros

Benefits

• This is a full time contract role
• The expected salary range for this role is $17,000-$18,900 USD/year