Order Management Specialist

Summary

Join Kiddom as an Order Management Specialist and play a critical role in supporting our print fulfillment process. You will manage complex orders from dozens of schools, ensuring accuracy and timely delivery. This involves intake and organization of bulk orders, interfacing with school contacts, and collaboration with internal teams. You will track order status, update systems like NetSuite, and maintain detailed records. The ideal candidate is highly organized and detail-oriented, comfortable managing workflows at scale. During slower seasons, you may support ad-hoc projects or assist with customer service. Kiddom offers a competitive salary and benefits package.

Requirements

• 1–4 years of experience managing complex customer orders in a detail-oriented, operations-driven environment such as order management, logistics, publishing, or customer operations, etc
• Strong Excel/Google Sheets skills (e.g., VLOOKUP, filters, pivot tables)
• Clear, professional written communication skills for interacting with schools and internal stakeholders
• High attention to detail with demonstrated experience managing large amounts of data
• Comfortable working with ERPs or order management systems (NetSuite experience is a plus)
• Ability to stay organized while juggling multiple tasks and customers

Responsibilities

• Intake customer orders across multiple schools, consolidating and validating order forms
• Review orders for accuracy in quantities, ISBNs, addresses, and required delivery details
• Interface with school contacts to resolve discrepancies or confirm order details
• Submit orders to internal systems or prepare files for the Supply Chain Manager to process with print vendors
• Track order fulfillment progress, maintain up-to-date records, and follow up as needed
• Update each school’s order status in NetSuite once fulfillment and shipping information is received
• Collaborate with RevOps, Sales, and Accounting to ensure order quality and timely delivery
• Identify and flag recurring order issues or process improvements
• Handle multiple customer orders simultaneously with a high level of accuracy and professionalism
• Support ad-hoc operational projects or assist with print-related customer support during off-peak order seasons

Preferred Qualifications

Experience in K–12 education or publishing/logistics is a plus

Benefits

• Competitive salary
• Meaningful equity
• Health benefits: medical (various PPO/HMO/HSA plans), dental, vision, disability and life insurance
• 10 paid sick days per year
• Unlimited vacation time policy (subject to internal approval). Average use 4 weeks off per year
• Paid family leave for eligible employees