Account Manager 1

Summary

Join Lightcast as an Account Manager and build loyal customer relationships, ensuring both client and company needs are met. You will handle customer inquiries, find solutions, and collaborate with other departments for exceptional customer experiences. Responsibilities include managing account renewals and sales, setting client goals, and coordinating successful onboarding. The ideal candidate possesses 2+ years of relevant experience, strong communication and analytical skills, and proficiency in Google Suite, Excel, and PowerPoint. A passion for finding solutions and adapting to change is essential. Lightcast is a global leader in labor market insights, committed to diversity, equity, and inclusion.

Requirements

• 2+ years of experience in a related role
• Experience with sales prospecting, account management, and sales processes
• Outstanding communication skills with presentation building experience
• Proficiency with the Google Suite, Excel and Powerpoint for presenting information in a compelling way
• Strong analytical skills and a passion for finding solutions

Responsibilities

• Build loyal customer relationships for a set of assigned accounts or territory using established techniques to engage and interact with customers on a regular cadence
• Through excellent care, solution solving, insight sharing, and regular customer engagement, secure customer rate changes, cross/upsells and renewals as appropriate for both the client and the company
• Able to uncover needs, offer appropriate solutions, negotiate price, document and close sales/renewals
• Established client specific goals, coordinate the successful onboarding and measure account health according to established targets
• Super passionate about engaging all kinds of prospects or existing clients regularly to find out what they are challenged by and how we can help them
• Solid organizational skills to initiate, establish and relentlessly pursue tasks
• Ability to maintain a high level of activity, manage multiple competing priorities, and work effectively in a competitive, results-driven culture
• Continuous learner who wants to develop and work with others to be the best at creating and sustaining win-win client /company outcomes
• Ability to positively adapt to change in a highly dynamic work environment