Enterprise Account Manager

Summary

Join Pacvue, a leading eCommerce advertising software company, as an Account Manager. Develop deep relationships with potential clients, acting as their key product consultant. Liaise with internal departments to resolve client issues and leverage support from various teams. Utilize client management skills to achieve successful outcomes. Contribute to creating and maintaining internal processes and workflows. Support the sales team in closing new business and provide tactical and strategic support for priority accounts. Become a subject matter expert on the Pacvue platform and retail media.

Requirements

• 2+ years of digital/search advertising work experience and domain knowledge
• 1+ years experience in any of the following retail media platforms: Amazon, Rakuten, Criteo (experience with Amazon DSP and with Pacvue, or a similar technology, strongly preferred)
• Japanese fluency, English fluency a plus
• Customer success, consulting service or pre-sales experience and expertise
• Great interpersonal skills, team player and customer service focused attitude
• High threshold for working in an ambiguous, fast paced environment start-up like environment - figuring it out and adapting as you go
• Ability to operate simultaneously and effectively in both tactical and strategic modes
• Strong analytical skills are a must
• Moderate Excel skills are a must

Responsibilities

• Develop relationships and assist sales team to close new business with assigned accounts
• Tactical and strategic support for priority accounts and maintain relationships with key agencies and brands
• Be a subject matter expert on the Pacvue platform and retail media in general. Contribute to the creation of training or marketing assets. Participate in webinars as a subject matter expert as needed
• Collaborate with the Pacvue Training and Education team to build out content for product onboarding and education in the Japan market
• Identify areas where process improvements can be made and execute an action plan to improve current processes
• Educate users on latest SaaS platform features
• Help with pre-sales and post-sales activities to demonstrate function features and provide advertising optimization recommendations to users
• Address technical issues relating to software function and upgrades
• Assist in feature design with the R&D team
• Create product reports and recreate errors for documentation and communication with developers
• Create demand by uncovering business problems and matching them to our platform solution