Account Manager, Affiliate Marketing

Summary

Join Acceleration Partners' growing Account Management team as a remote Account/Senior Account Manager! You will autonomously manage a team overseeing a portfolio of enterprise-level clients, serving as the key client liaison. Lead client relationships, manage deliverables, and execute account strategies. Responsibilities include team management, client communication, data analysis, strategic planning, and portfolio management. Success involves exceeding client expectations, achieving high Net Promoter Scores, and maximizing client profitability. This role requires significant affiliate marketing experience, strong analytical skills, and excellent communication abilities. Acceleration Partners offers a fully remote work environment and a comprehensive benefits package.

Requirements

• 5-8 years of online marketing, e-commerce, or affiliate marketing experience
• Direct affiliate marketing experience (in-house, agency, network)
• Knowledge of Affiliate Networks or SaaS platforms (ShareASale, Commission Junction, Impact, etc.)
• Bachelor’s degree or equivalent work experience
• Ability to travel up to 20%
• Advanced Excel capabilities

Responsibilities

• Train, coach, and develop team members to execute effective marketing campaigns
• Serve as a conduit for upward and downward communication and maintain team morale
• Delegate tasks clearly, setting expectations and clarifying boundaries
• Lead the team through difficult situations while maintaining motivation
• Participate in firm-building initiatives, including DEI, cross-team collaboration, and cultural initiatives
• Consistently provide superior client service and act as a point of contact
• Escalate issues or key risks as appropriate
• Ensure client trust by overseeing client outputs and communication
• Develop and nurture excellent client relationships, aiming for high satisfaction and retention rates (NPS of 8+)
• Use data strategically to analyze campaigns and provide client insights and recommendations
• Perform routine sales projections for client programs and individual opportunities
• Coach others in data analysis, reporting, and strategic decision-making
• Manage successful client programs by developing effective strategies and tactical plans
• Prioritize tactics to align with client goals and proactively adjust goals when necessary
• Oversee efficiencies across all deliverables to maximize client spend and managed revenue
• Consistently demonstrate intellectual curiosity and challenge the status quo
• Pitch new or innovative pub dev or campaign opportunities
• Manage multiple campaigns with solid organizational skills and prioritization based on client objectives
• Maintain a full grasp of each client's SOW and deliver on terms
• Identify new opportunities to drive client success and address goal misalignments
• Bring solutions to resolve issues

Preferred Qualifications

• Working knowledge of HTML
• Previous experience managing and motivating direct reports

Benefits

• 100% remote work
• Group medical, dental, and vision coverage insurance (with opt-out benefits)
• 401K with matching
• Open Paid Time Off
• Summer & Holiday company-wide shut-down weeks in July and December
• Volunteer and Birthday Time Off
• Focus Fridays
• Paid Parental Leave Benefits
• Wellness, Technology & Education Allowances
• Paid sabbatical leaves
• Donation matching