Account Manager

Summary

Join Ahrefs as an Enterprise Account Manager in the United States to cultivate strong relationships with existing enterprise clients. You will collaborate with marketing agencies and Fortune 1000 companies, providing onboarding and consulting services on SEO and digital marketing best practices to optimize their use of the Ahrefs platform. This role offers incentives based on renewals and upsells, but without aggressive sales metrics; bonuses are also tied to overall company performance. The position requires building deep customer relationships, creating strategic account plans, consulting on SEO best practices, conducting onboarding training, leading upsell and renewal discussions, monitoring customer health, advocating for customer feedback, contributing to department improvements, and staying current on industry trends.

Requirements

• Excellent written & spoken communication skills
• Skills in creating educational content and conducting webinars or workshops for customers
• A creative problem solver who can take initiative and make decisions
• Knowledge and hands-on experience with SEO and digital marketing
• 3 - 5 years of customer success, sales, or account management
• Experience at a marketing SaaS company or SEO/digital marketing agency
• This role is focussed on the North America market, the successful candidate must be based in North America with the legal right to live and work there

Responsibilities

• Build deep relationships with our enterprise customers to retain, grow and develop product evangelists
• Create and implement strategic account plans that align with customer objectives and drive increased engagement and product utilization
• Consult organizations on SEO best practices to help them reach measurable results
• Devise and conduct onboarding training
• Lead upsell and account renewal discussions
• Monitor customer health and identify any potential risks
• Act as a customer advocate to ensure feedback is heard and acted upon
• Contribute to ideas that will improve department performance
• Keep up to date with industry news and marketing trends