Account Manager

Summary

Join Ahrefs as an Enterprise Account Manager in the United States to cultivate and expand relationships with existing enterprise clients. You will collaborate with marketing agencies and Fortune 1000 companies, providing onboarding, SEO & digital marketing consultations, and scaling their Ahrefs platform usage. This role offers incentives tied to renewals and upsells, but avoids aggressive sales metrics; bonuses are also based on overall company performance. You will build strong customer relationships, develop strategic account plans, and act as a customer advocate. The position requires strong communication skills, SEO/digital marketing expertise, and experience in customer success or account management.

Requirements

• Excellent written & spoken communication skills
• Skills in creating educational content and conducting webinars or workshops for customers
• A creative problem solver who can take initiative and make decisions
• Knowledge and hands-on experience with SEO and digital marketing
• 3 - 5 years of customer success, sales, or account management
• Experience at a marketing SaaS company or SEO/digital marketing agency
• This role is focussed on the North America market, the successful candidate must be based in North America with the legal right to live and work there

Responsibilities

• Build deep relationships with our enterprise customers to retain, grow and develop product evangelists
• Create and implement strategic account plans that align with customer objectives and drive increased engagement and product utilization
• Consult organizations on SEO best practices to help them reach measurable results
• Devise and conduct onboarding training
• Lead upsell and account renewal discussions
• Monitor customer health and identify any potential risks
• Act as a customer advocate to ensure feedback is heard and acted upon
• Contribute to ideas that will improve department performance
• Keep up to date with industry news and marketing trends