Account Manager, Primary Casualty

Summary

Join Argo Group, a leader in specialty insurance, where you'll thrive in a vibrant culture built on respect, equality, wellness, and opportunity. Our flexible workplace is designed to ensure all employees feel comfortable bringing their whole selves to work, confident in being treated respectfully, and recognized for their performance.

Requirements

• High school diploma or equivalent; college coursework or degree preferred
• General knowledge of commercial insurance strongly preferred
• Must be able to function effectively in a time-sensitive and high-volume environment
• Flexible and adaptable to changing direction, adjusting priorities, and/or work on multiple tasks simultaneously
• Able to work autonomously in a fast-paced, production-oriented environment
• Analytical ability
• Strong oral/written communication skills
• Ability to maintain a positive working relationship with agent/broker workforce
• Must display a professional demeanor and excellent customer service skills
• Math proficiency
• Detail-oriented with initiative and ability to work in fast-paced environment
• Ability to work in a team environment
• Proficient in the use of computer programs, including Word, Excel, and Outlook

Responsibilities

• Analyze and negotiate complex endorsement requests and handle within established service standards
• Assist with triage of submissions to determine risk selection acceptability including processing declinations or identify and/or obtain essential information required for quoting purposes
• Conduct underwriting file analysis, including identifying forms and endorsements used in policy construction
• Assist underwriters in carrying out their essential duties and responsibilities to enhance the overall performance of the division through utilization of systems and guidelines as provided
• Develop and maintain positive working relationships with underwriters, customers, and business partners to provide high-quality service to clients
• Setup rating, Issue binders, and send out quotes on behalf of the underwriters
• Interact with brokers to assist with follow-up for underlying information, subjectivities as well as addressing account inquiries
• Thorough review and analysis of inspection reports including follow up with brokers on observations that affect coverage implications
• Attend broker visits when appropriate
• Other duties as assigned

Benefits

• A culture that recognizes performance and empowers employees to excel, offering competitive compensation and merit-driven profit sharing
• Flexible workplace policies that support employee well-being include compressed hours, flex-time, job-sharing, remote work, sabbatical leave, and holiday hours
• Comprehensive health, wellness, and financial planning options that employees can tailor to meet their personal and family needs. In addition to traditional health and wellness plans, benefits include dental, disability, life insurance, medical, and vision insurance, matching 401(k) retirement savings, generous paid time off (21 days of PTO, 11 paid company holidays, 3 floating holidays and a paid voluntary day), paid caregiver and parental leave, paid bereavement, jury duty/court appearances, and military (up to 14 days) leave, employee assistance program (EAP), and an array of voluntary benefits
• Argo Academy, a digital and instructor-led platform that offers continuous learning and professional development – Training magazine lists Argo among the Training 'Top 125' Companies. Argo encourages career mobility and continuing education to pursue and maintain professional and industry designations, in addition to traditional university and higher education programs
• An inclusive culture that develops and sponsors diverse teams, encourages cross-functional engagement and collaboration, builds community through employee resource groups (ERGs), and provides an environment that welcomes ongoing dialogue, creative innovation, professional, and personal development
• Active community outreach and volunteer programs
• A generous Employee Referral program that results in approximately 25% of all new hires annually