Account Manager

Summary

Join Automatiq as an Account Manager and play a vital role in onboarding new clients, providing exceptional customer support, and ensuring their success with our software. You will manage a portfolio of accounts, troubleshoot issues, track feature requests, and proactively engage with clients to optimize their use of our products. This role involves collaborating with various teams, including Sales and Onboarding, to create a seamless customer experience. You will also have opportunities for cross-selling and upselling. The ideal candidate possesses strong problem-solving, communication, and organizational skills, along with experience in customer-facing roles. Automatiq offers competitive pay and benefits.

Requirements

• Excellent problem solving skills
• Ability to take the initiative and make decisions
• Excellent communication skills
• Ability to multi-task and be flexible to accommodate the needs of the team
• Excellent team player
• Strong work ethic
• High level of organizational skills and attention to detail
• Good follow through and troubleshooting skills
• Able to work collaboratively with a team and independently without supervision
• Comfortable with multiple systems including: Google Docs, Drive, Sheets, Excel, Jira, email, and various other dashboard and KPI tracking systems and customer support ticketing systems

Responsibilities

• Drive the successful transition of Automatiq prospects from trial users to fully onboarded, paying clients
• Communicate rates and ensure trial is up to standards
• Understand the company billing structure and answering questions regarding monthly bills & addressing discrepancies with billing department
• Manage and strengthen relationships with existing clients, overseeing a portfolio of approximately 100-150 accounts
• Audit current CRM database and updating for accuracyIdentifying accounts where the tool is underutilized
• Analyze customer trends in satisfaction and revenue to gauge the success of new and existing products
• Work directly with Sales, Onboarding Specialists, and Directors of Account Management and Customer Relations to create a seamless experience for the customer
• Provide high level customer support, documenting solutions, deescalating issues & maintaining customer satisfaction
• Communicate with CSR 1&2 for improvements in customer responses & handling Track and communicate software feature requests
• Cross-sell additional products to your client base

Preferred Qualifications

• Experience in the entertainment/ticketing industry
• 2+ years in a business customer-facing role, preferably in account management

Benefits

• $75,000 - $85,000 a year
• This role is also eligible for quarterly performance-based commissions
• Competitive pay and benefits