Account Manager

Summary

Join Instabase's Account Management team as an Enterprise Account Manager and contribute to the success and growth of our most mature enterprise customers. You will be responsible for managing and growing revenue, securing renewals, and providing strategic guidance to ensure customers maximize the value of their Instabase partnership. This role requires a proven track record in customer success and technical account management, with a demonstrated ability to consistently exceed renewal and expansion goals. You will navigate complex enterprise accounts, identify growth opportunities, and lead the resolution of escalations. The position offers a base salary range of £100,000 to £120,000 plus commission and equity. Instabase is a global company with offices in San Francisco, New York, London, and Bengaluru.

Requirements

• Proven track record of success in customer success and technical account management, with a demonstrated track record of consistent over-achievement against assigned renewal and expansion goals
• Experience owning post-sales strategic customers end-to-end, including renewals and organic expansion
• Strong communication skills, with the ability to explain technical concepts clearly and concisely to a variety of audiences, including executives
• High aptitude for cross-functional collaboration and influence internally and externally
• Ability to understand a customer’s key value drivers and drive value realisation through the partnership

Responsibilities

• Define the Account Plan and Success Plan for your customer(s), and drive the account team in pursuit of the defined goals
• Navigate complex enterprise accounts, identifying and building key relationships with multiple stakeholders (vertically and horizontally) across the customer’s organisation
• Identify growth opportunities, new use cases, and drive consumption
• Lead the resolution of escalations, while identifying and implementing continuous improvement opportunities to prevent repeated issues
• Advocate internally for ways to improve the product and services to expand the account
• Drive business value for customers by retaining and growing accounts by implementing game-changing adoption and growth strategies that help customers maximise their investment in Instabase
• Lead renewals end-to-end

Benefits

The base salary range for this role is £ 100,000 to £ 120,000 plus commission and equity