Account Manager

Summary

Join OpenTable, a leading hospitality technology company, as an Account Manager covering Kent, Essex, and surrounding areas. You will be responsible for leading customer retention and revenue growth by working closely with restaurant clients. This role requires strong organizational skills, the ability to manage multiple accounts, and excellent communication skills. You will proactively identify growth opportunities, become a trusted advisor to clients, and maintain expert knowledge of OpenTable's products and services. Success in this role involves exceeding monthly, bi-annual, and annual goals. The position offers a remote work option and a comprehensive benefits package.

Requirements

• You are passionate about hospitality and technology
• You have strong organisational skills with the ability to prioritise tasks and manage multiple accounts simultaneously
• You are driven, honest and have an eagerness to learn
• You are able to effectively influence and use data to guide your decisions
• You’re self-motivated and have the grit vital to thrive against ambitious expectations
• You naturally communicate well, and can establish trust with people genuinely and quickly
• Proficient in use of Google Suite, and Salesforce CRM

Responsibilities

• Reporting to the Manager, Accounts Team, in this position you will be responsible for leading customer retention and revenue growth within your territory of restaurants in Kent/London/Crawley/Watford/Essex
• In your role, you will be in tune with the local restaurant industry and will proactively engage with our restaurant customers
• You will be innovative in overcoming customer obstacles, and provide constructive perspectives to challenge current thinking
• The successful candidate will be positive and encouraging by nature, resilient under pressure, extremely organised and regularly sought after for insight, input, and collaboration
• Work closely with customers to increase product and feature adoption, improve their online availability and ultimately grow their business through our partnership
• Become a trusted adviser to our customers and influencing an ongoing retention of their business with us
• Proactively identify opportunities for growth and upsell opportunities
• Maintain an expert level of understanding of all products and services that OpenTable offers
• Proactively incorporate company strategies into your work and constantly be on the lookout for opportunities to increase your impact with customers
• Ability to work independently and as part of a collaborative team, sharing best practices and learning from others
• Be highly visible and frequently face-to-face with our customers in the field
• Excellent time management, ensuring a balance between on-site visits and virtual meetings to improve efficiency and impact
• Stay current with organisational changes, initiatives, and vision
• Work collaboratively with colleagues and key internal stakeholders

Preferred Qualifications

Restaurant management and/or sales experience in the food and beverage industry is preferred but not crucial

Benefits

• You will accrue 25 vacation days per year in addition to statutory UK Bank Holidays
• One Celebration Day per calendar year
• Private Health & Dental and Life Insurances
• Employee Assistance Program (EAP)
• Pension Fund
• Gym Discount
• Bike2Work
• Season Loan Ticket
• Reimbursable eye tests and 100 GBP contribution towards VDU glasses only
• Perkbox & Booking.com business discounts