Account Manager

Summary

Join Pepperstone as our Account Manager - LATAM and lead the charge in attracting new clients, focusing on converting leads and demo accounts within the LATAM market. This dynamic role demands proactive outreach to potential clients, ensuring seamless communication and guiding them through the application process. Key responsibilities include fostering client connections, providing market analyses, administering KYC procedures, addressing client inquiries, and maintaining a positive professional demeanor. The ideal candidate possesses 0-2 years of experience in a similar role, exceptional relationship-building and customer service skills, strong communication skills in Spanish and English, and the ability to manage sales pipelines effectively. Pepperstone offers a competitive salary, a collaborative culture, flexible and hybrid working options, remote work opportunities, personal development opportunities, and various other benefits.

Requirements

• Have 0-2 years of experience in a similar role within the Forex and CFD or finance industry
• Possess amazing relationship-building skills showcased through a professional phone presence
• Demonstrate outstanding customer service abilities
• Have strong written and verbal communication skills in both Spanish and English
• Be capable of efficiently managing the sales pipeline while meeting various deadlines, including sales KPIs
• Possess strong numerical aptitude; be comfortable engaging with data and figures
• Embody the core values of Pepperstone
• Be dedicated to continuous learning and professional growth

Responsibilities

• Foster connections with warm leads, conduct demos, and engage with existing clients through top-notch communication via calls, emails, and WhatsApp
• Keep clients excited about trading markets by regularly sharing insightful market analyses and trade opportunities
• Administer KYC as a crucial step in welcoming new clients aboard
• Efficiently address client inquiries by leveraging your expertise in our products and platform
• Exude a positive, compassionate, and professional demeanor toward all customers
• Skillfully translate complex information into easy-to-understand concepts, such as trading principles

Preferred Qualifications

• Have familiarity with MetaTrader 4/5 and cTrader platforms
• Hold a Bachelor’s degree in finance, economics, or a related field
• Have a background in financial investments

Benefits

• Competitive salary structure including company bonus scheme
• Genuinely collaborative and friendly culture
• Flexible and hybrid working
• Remote working option - work from anywhere for up to 6 weeks per year
• Ongoing personal development & learning opportunities
• 3 paid volunteering days per year & Workplace Giving Program
• Periodic recognition and reward programs for outstanding performance and achievements
• Frequent events and celebrations
• Employee Assistance Program & Wellbeing Initiatives