Account Manager

Summary

Join Zero, a creative studio in NYC, as an Account Manager to lead client services and define the practice. You will manage 3-5 accounts across branding, digital, and marketing, collaborating with partners and teams to produce high-quality work. Responsibilities include team mentorship, recruiting, and managing a high volume of projects. Expert communication, organization, and attention to detail are crucial. A positive, solutions-oriented mindset and strong emotional intelligence are essential for success. You will guide multidisciplinary teams, advocate for clients, and identify opportunities for growth and upselling. This role reports to the Managing Director and involves mentoring junior team members.

Requirements

• Well versed in project management and communication tools including Notion, Asana, Google Suite, and Slack
• Can clearly demonstrate your passion for the role and communication skills needed to be successful
• You have managed at least 2-3 brand & packaging projects
• You have managed 1-2 mid to large-sized accounts for at least 1 year
• You have completed 1-2 content creation projects that included photography, video, illustration or similar
• You have managed at least two-three web development projects (ideally with ecommerce)
• 4+ years of Account/Project Management experience within a creative industry

Responsibilities

• Guide small-to-medium, multi-disciplinary teams toward the common goal of executing on-brief creative projects
• Serve as a trusted advocate to our clients, advising on business challenges and opportunities, from start-up to enterprise levels
• Approach every project with a clear purpose and ensure all executions meet client and user goals
• Understand the creative process, and be able to guide our clients through it and articulate its value to their business
• Identify opportunities to improve internal systems and increase efficiency
• Be entrepreneurially minded and constantly looking for ways to improve our clients' business results and mutually beneficial ways to expand our working relationship
• Writing and ideating new scopes for potential project extension
• Ability to track towards quarterly account growth revenue targets
• Manage client relationships and ensure client satisfaction, starting in the sales process and extending throughout the life of our relationship with the client
• Co-lead and contribute to the research and discovery phase through competitive audits, research, and any additional tactics that add value
• Autonomously run key accounts while managing and growing relationships
• Keep a team constantly organized, over-communicate, avoid assumptions, and forecast risks to provide a contingency plan should risks become realities
• Excellent time management, resource management, and planning skills
• Collaborate & support studio Partners in monitoring project budgets, risks, and scope overages