Account Manager, Customer Success

Summary

Join Hypersonix, a leading AI-driven platform transforming eCommerce and retail profitability, as a dynamic Account Manager. You will be the primary client contact, building strong relationships and driving product adoption. This role involves understanding client needs, recommending solutions, and collaborating with internal teams. You will analyze client data, provide best-practice recommendations, and ensure clients are kept informed. Success in this position requires strong communication, problem-solving skills, and the ability to manage multiple projects. Join our team and make a lasting impact on the future of commerce!

Requirements

• 5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization
• B. Tech or equivalent; 5+ years of experience; or a combination of experience and education, required
• Bachelor's Degree Mandatory
• Have prior technical experience In BA/DA role
• Creative problem solver with a determination to succeed
• Highly articulate, ability to communicate effectively both when speaking and writing
• Highly organized, with the ability to juggle multiple projects in a fast-paced environment
• Comfortable collaborating with different teams (product, sales, marketing, etc.)

Responsibilities

• Build strong relationships with customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals
• Drive product adoption and engagement by collaborating with clients and strategizing to meet their specific goals
• Analyze client use cases and provide best practice recommendations to optimize product usage, adoption, and return on investment (ROI)
• Analyze customer engagement metrics and use them to communicate value, trends, and opportunities with key stakeholders
• Deliver program demos, provide insightful technical answers, and recommend creative ways to get the most out of the platform
• Partner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needs
• Work closely with the Onboarding Team to ensure a smooth and seamless transition to live status for our clients
• Efficiently manage a high volume of inbound customer requests, coordinate internal resources, and proactively anticipate business needs
• Share product development suggestions and communicate user feedback to internal teams based on client insights
• Identify potential challenges and conduct proactive client meetings to enhance customer loyalty and align with business goals
• Monitor and report on the progress of all deliverables and projects, ensuring deadlines are met and client success is achieved