Account Manager - Customer Success

Summary

Join Hypersonix, a leading AI-driven platform transforming eCommerce and retail profitability, as an Account Manager. You will be the primary point of contact for assigned clients, building strong relationships and driving product adoption. Responsibilities include understanding client needs, recommending solutions, collaborating with internal teams, and ensuring clients stay informed. You will analyze client data, provide best practice recommendations, and deliver program demos. This role requires proactive communication, efficient management of customer requests, and identifying potential challenges to enhance customer loyalty. Success in this position requires a strong ability to build relationships and drive product adoption.

Requirements

• 5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization
• B.Tech, or equivalent; 5+ years of experience; or a combination of experience and education, required. Bachelor's Degree Mandatory
• Have prior technical experience In BA/DA role
• Creative problem solver with a determination to succeed
• Highly articulate, ability to communicate effectively both when speaking and writing
• Self-starter with the ability to take initiative and operate independently in a fast-paced environment with minimal direction or oversight
• Comfortable collaborating with different teams (product, sales, marketing, etc.)

Responsibilities

• Build strong relationships with customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals
• Drive product adoption and engagement by collaborating with clients and strategizing to meet their specific goals
• Analyze client use cases and provide best practice recommendations to optimize product usage, adoption, and return on investment (ROI)
• Analyze customer engagement metrics and use them to communicate value, trends, and opportunities with key stakeholders
• Deliver program demos, provide insightful technical answers, and recommend creative ways to get the most out of the platform
• Partner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needs
• Work closely with the Onboarding Team to ensure a smooth and seamless transition to live status for our clients
• Efficiently manage a high volume of inbound customer requests, coordinate internal resources, and proactively anticipate business needs
• Share product development suggestions and communicate user feedback to internal teams based on client insights
• Identify potential challenges and conduct proactive client meetings to enhance customer loyalty and align with business goals
• Monitor and report on the progress of all deliverables and projects, ensuring deadlines are met and client success is achieved