Senior Key Account Manager

Summary

Join ShopBack, a leading shopping rewards platform in Asia-Pacific, and embark on a challenging yet rewarding journey. As a key member of our team, you will build and manage Joint Business Plans (JBPs) with existing merchants, focusing on revenue and profit KPIs. You will analyze performance data, provide strategic consulting, and identify upsell opportunities. This role demands strong analytical and problem-solving skills, a results-oriented mindset, and excellent communication abilities. The position includes a 6-month probation period with clearly defined KPIs. ShopBack offers competitive compensation, a work-from-anywhere benefit, and opportunities for career progression.

Requirements

• Minimum 5 years of experience in B2B or B2C sales, partnerships, sales operations, or marketing
• Strong analytical and problem-solving skills rooted in logical thinking
• Results-oriented mindset with a high sense of ownership for achieving KPIs
• Proven ability to communicate and collaborate with multiple stakeholders
• Excellent multitasking and project management skills
• Fluency in English (written, spoken, and reading)

Responsibilities

• Build and manage sustainable Joint Business Plans (JBP) with existing merchants based on revenue and profit KPIs
• Analyze performance data to deliver strategic consulting and unlock upsell opportunities
• Lead strategic communication, growth planning, and campaign execution for key accounts
• Work cross-functionally with marketing, data, and operations teams to execute merchant-specific campaigns
• Drive actionable insights and set direction based on data-driven analysis

Preferred Qualifications

• Demonstrated success in growing partner accounts through sales or strategic partnerships
• Deep understanding of e-commerce trends and consumer behavior
• Experience in media sales or advertising product strategy
• Familiarity with data tools such as SQL or Tableau for generating actionable insights

Benefits

• Competitive compensation based on your performance
• Work-From-Anywhere benefit to enable you to thrive personally and professionally
• Career progression paths and opportunities to take on greater challenges that help you realise your ambitions
• Be part of a winning team on a journey to global scale
• Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day