Account Manager, SMB

Summary

Join Simpplr as an Account Manager and drive company growth by managing a portfolio of accounts, focusing on retention and expansion. You will manage renewals, expand Simpplr solutions, and partner with other teams to ensure customer satisfaction. This role requires managing the end-to-end sales process, building pipeline, forecasting, and developing winning proposals. You will need proven experience in account management, SaaS renewals, and building relationships with various stakeholders. The position offers a competitive compensation package, including base pay, bonus, equity, and benefits, along with a flexible work environment.

Requirements

• 2+ years of account management  experience in technology / software industry preferred
• 2+ years of overall direct sales or account management experience
• Proven track record of managing a large account base and closing renewals deals with SMB customers
• Proven track record of excellence in SaaS renewals and expansion where you have exceeded quota, accelerated close rates, and generated growth
• Success with building relationships and selling to various stakeholders and multiple LOBs
• Experience in selling SaaS and enterprise cloud applications
• Excellent communication skills (both for internal and external clients), display self starter mentality, highly organized, and team-oriented business values are essential
• Ability to juggle multiple tasks and thrive in a fast paced environment

Responsibilities

• Manage and drive renewals for your assigned book of accounts
• Manage a large portfolio of SMB accounts <50K ARR
• Expand Simpplr’s solutions within new areas of the business including additional products and capabilities
• Partner with Customer Success to drive customer satisfaction and referenceability as needed
• Partner with Revenue Operations to process renewals
• Manage the end-to-end sales process to meet or exceed bookings and revenue goals within the assigned customer portfolio,  in alignment with the company’s core values
• Build pipeline to ensure successful achievement of ARR targets
• Create quarterly forecasts against established targets and contribute to weekly, monthly, quarterly, and annual sales cadence meetings
• Articulate path to closure and key tactical steps for all deals
• Develop winning proposals encompassing all aspects of Simpplr platform, business case and ROI metrics
• Negotiate pricing and contractual terms to close sales as required
• Accurately forecast monthly and quarterly bookings and manage a pipeline
• Learn, master and apply the playbook and defined sales processes
• Collaborate with internal resources as part of our team selling approach

Preferred Qualifications

• Startup sales experience is highly desirable
• Experience with CRM, Salesforce, HR, intranet, collaboration, chat or enterprise social a plus

Benefits

• Full health, vision and dental benefits
• Flexible work environment
• Bonus
• Equity