Account Operations Manager

Summary

The Account Operations Manager will work with Scaler clients, manage their relationships, optimize client experience with the Scaler platform, and contribute to the overall partnership strategy. They will deliver prompt service, determine client goals and data needs, manage ESG data gathering and analysis process, prioritize tasks, develop positive working relationships, and become a subject matter expert.

Requirements

• Bachelor's degree in Business, Real Estate, Sustainability, Marketing, or otherwise proven experience equivalent
• Proficient in Microsoft Excel and PowerPoint
• Excellent data management skills
• Excellent communication, organizational, strategic thinking, and problem-solving skills

Responsibilities

• Deliver prompt and professional service to Scaler clients through verbal and written communications
• Determine client goals, challenges, and data needs, while utilizing product and industry knowledge to optimize the client experience with the Scaler platform
• Proactively manage the full lifecycle of the ESG data gathering and analysis process to meet customer needs; manage large data sets
• Project manage, organize and prioritize requests and tasks to ensure timely and accurate responses to clients
• Develop and maintain positive working relationships with clients and other key partners
• Contribute to the overall Scaler partnership strategy
• Contribute to client service process optimization and resources, including updates to onboarding, feedback, tutorials, and other materials

Preferred Qualifications

• Business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the real estate, consulting, banking, and/or ESG industry
• Experience coding using general-purpose programming languages like PHP, Python, Javascript, SQL, and CSS
• Industry background in Real Estate, Sustainability, and/or tech

Benefits

• Opportunity to work with a highly talented and committed team that is part of a fast-growing international startup
• Top-of-market salary and equity stake in the company
• Healthcare coverage
• 25 paid vacation days per year and the opportunity for more if needed
• Four-month parental leave
• Annual personal development budget
• We are a global company with remote employees, but we meet in person at least once a year