Zuum App is hiring a
Account Solutions Executive

Summary

The job is for an Account Solutions Executive at Zuum Transportation, a fast-growing logistics startup. The role involves managing and growing existing accounts, understanding customer needs, and providing feedback to improve technology. The company offers competitive salary, benefits, paid travel, PTO, gym access, and opportunities for professional development.

Requirements

• At least 5 years of experience in customer success, client solutions, operations management, account management, account executive or business development within a freight brokerage (inland), or transportation, carrier, 3PL company
• Has managed at least $50M in Truckload/FTL total business for multiple accounts
• Has performed Quarterly Business Reviews (QBR or similar) with clients
• Ability to understand and interpret customer needs, and build relationships
• Ability to work in a fast-paced, team environment
• Technology-savvy and organized
• Knowledge of CRM (Hubspot, Salesforce, Zoho etc)
• Microsoft office proficient (word, excel, powerpoint)

Responsibilities

• Actively manage and grow large, pre-existing Enterprise and Mid market accounts in a unique territory
• Understand each account’s resources, capacity, and profitability to assist Management in proper forecasting
• Analyze and manage Key Account Manager Growth Charts to assess each account’s performance
• Create and Maintain active Client Playbooks that will provide key impact action items to drive increases in revenue, profitability and cross services
• Conduct Quarterly Business Reviews (QBR) and on-site visits to clients
• Maintain activities on 100% account retention
• Engagement: executive relationships, shipper awards, joint PR opportunities
• 25-30% travel

Preferred Qualifications

Bachelor's degree preferred

Benefits

• Competitive base and quarterly bonus
• Paid customer-related travel & expenses
• Benefits package = 100% employee medical coverage
• 50% on dental, vision for employee and dependents, 401(k)
• 2 weeks PTO + 2 floating holidays or holiday exchange PTO
• 6 paid holidays
• Free gym access
• Eligibility for 50% off of UCI Division of Continuing Education classes
• An unparalleled culture of diversity and inclusion - all while having fun & games!