Account Specialist

Summary

Join our team as a detail-oriented and proactive Amazon Account Specialist! You will manage Amazon accounts, ensuring policy compliance and optimizing product listings to drive sales. Responsibilities include overseeing customer service, managing inventory, and monitoring key performance metrics. The ideal candidate possesses e-commerce experience, particularly with Amazon account management, and understands health and supplement products. This role offers a negotiable salary and benefits including paid time off and work-from-home options.

Requirements

• Minimum of 2 years of experience managing Amazon accounts
• Proficient in using Amazon Seller Central, Vendor Central, and other relevant tools
• Demonstrated success in driving sales and achieving growth targets on Amazon
• Analytical mindset with the ability to interpret data and make data-driven decisions
• Excellent communication skills with the ability to collaborate effectively across teams
• Strong organizational and project management skills
• Self-motivated and able to work independently with minimal supervision

Responsibilities

• Conduct audits and monitor Amazon accounts for policy violations, health warnings, and performance notifications
• Manage inventory levels and forecast sales and inventory needs
• Handle customer inquiries, reviews, and feedback to ensure a high level of customer satisfaction
• Monitor and address negative reviews and perform related Customer Service tasks
• Submit cases for reimbursement claims and coordinate product shipments to Amazon
• Monitor Best Seller Badges performance on a daily and weekly basis, suggesting improvements
• Stay updated on industry trends and Amazon policies for compliance and to capitalize on new opportunities
• Perform other tasks as assigned

Preferred Qualifications

Experience with supplements or health products is advantageous

Benefits

• Holiday paid time off
• Paid vacation time off
• Work from home