Specialist, Account Management

Summary

Join Influential, the world's largest influencer marketing company by revenue, and play an active role in shaping how companies engage with customers through various social media platforms. We offer a remote work environment, competitive compensation, flexible time off, and comprehensive benefits. As a Specialist, Account Management, you will drive the success of client campaigns, collaborate with teams, prepare reports, analyze performance, and manage client relationships. You will need 2-5 years of experience in a digital or advertising environment, strong organizational skills, excellent communication skills, and knowledge of major social platforms. A passion for social media and a bachelor's degree or equivalent experience are also required. Bonus points for agency or marketing-tech experience and a background in influencer marketing.

Requirements

• 2-5 years of experience working in a digital or advertising environment
• Strong organizational skills with the ability to handle multiple clients and priorities with discretion
• Excellent written and verbal communication skills including the ability to interact professionally with external and internal clients
• Comfortable working in a startup environment, creating organization and processes where none may already exist
• Knowledgeable of all major social platforms (Instagram, Facebook, Pinterest, TikTok, Twitter, YouTube)
• Up-to-date on the latest trends and innovations in the social realm
• Bachelor’s degree or equivalent experience
• A passion for all things social media

Responsibilities

• Helping to drive the overall success of campaigns ranging in budget and complexity for clients across beauty, QSR, auto, CPG, finance, gaming, hospitality, and more by collaborating closely with the operations and sales teams
• Participating in client campaign kick-off calls to outline influencer selection and execution details
• Navigating campaign roadblocks and challenges by providing actionable solutions
• Preparing reports and analyzing ad performance relative to campaign objectives; providing optimization recommendations
• Staying on top of the workflow and completion of tasks in our project management platform
• Organizing timelines, creative concepts and paid media strategies for campaigns ranging anywhere from a one day to a one year flight
• Maintaining in-depth knowledge of ad products and relevant specs, guidelines, and business rules; manage asset delivery timelines
• Educating sales and clients on Influential’s core offerings, current industry trends and technologies
• Developing and fostering strong relationships with clients by building rapport that earns the respect of more senior clients through delivery and focus on detail
• Managing the monthly billing reconciliation process with finance
• Mentoring junior team members and sharing learnings across the Account Management discipline

Preferred Qualifications

• Experience at an agency, marketing-tech or media start-up
• Background in influencer marketing

Benefits

• Remote company - work from home!
• Competitive compensation
• Flexible time off with inclusive holiday benefits
• Comprehensive medical, dental & vision insurance for employees
• 401(k) matching