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Account Specialist

Summary

The job is for an Account Specialist at The Hawker’s Club, a company dedicated to guiding businesses through the eCommerce landscape. The role involves managing various E-Commerce accounts, primarily on Amazon and Walmart, ensuring compliance with their policies, optimizing product listings, analyzing sales data, and collaborating with team members.

Requirements

• Bachelor's degree
• Minimum 1 year of previous experience in Amazon account management and e-commerce
• Deep understanding of Amazon's marketplace and demonstrated proficiency in using Amazon Vendor Central

Responsibilities

• Oversee and manage Amazon/Walmart vendor and seller accounts
• Keep a close eye on account health metrics, promptly addressing issues, and providing timely responses to customer inquiries and feedback
• Collaborate with team members to ensure smooth operations and address any account-related challenges that may arise
• Effectively manage cases and troubleshoot any account-related issues that may arise
• Create and optimise product listings on Amazon/Walmart, focusing on general information, copy, and content, including images and videos
• Develop appropriate variation groupings and troubleshoot on Amazon/Walmart to ensure seamless operations
• Analyse sales data, traffic metrics, and customer feedback to identify trends, opportunities, and areas for improvement
• Prepare regular performance reports and dashboards, optimising product assortment, pricing strategies, and inventory management

Benefits

• Competitive Salary: Earn a monthly salary of $2,000- $2500.*
• Annual Bonus: Revel in the possibility of earning up to 10% of your annual wage
• Healthcare Support: Enjoy a subsidy for private health insurance, ensuring your well-being is a top priority
• Professional Growth: Unlock opportunities for career advancement, including managing staff members and independently overseeing client accounts
• Salary Reviews: Embrace the chance for quarterly salary reviews, with potential increases based on outstanding performance
• PTO: Take advantage of 15 days of paid time off, plus local/US bank holidays, providing a healthy work-life balance