Account Specialist, Retail Client Development

Summary

Join our Retail Business Group team as we seek an Account Specialist to deliver insights and information, increasing use of data within a key, multi-industry retailer partner.

Requirements

• 2-5+ years of experience in client service, analyst role, retail inventory planning, merchant analyst, retail buyer, market research, POS or Consumer data or equivalent
• Proven success in data pulling, formatting, and analysis, to drive fact-based decision making for multiple businesses
• Strong organizational skills
• Strong ability to manage multiple projects and meet tight deadlines
• Solid presentation skills to groups of all sizes
• Able to interact proactively with multiple teams
• Strong oral and written communication skills
• Expert in all MS Office products. (Strong Excel, PowerPoint, Word)
• Knowledge of NPD proprietary software or work with other database platforms desirable
• BA/BS or equivalent

Responsibilities

• Enhance NPD’s bond with the retailer through relationship building and day-to-day servicing of the client
• Provide market performance reporting, data analysis, insights and customer support for the client
• Design, prepare and deliver concise, actionable presentations
• Manage and track projects from initial request through completion, providing updates on regular basis
• Respond to client requests, utilizing existing databases, new analyses, new services, and industry knowledge
• Work with client contacts, NPD’s Account Managers and Sr. Director to integrate our data into the retailer's decision-making processes
• Assist in growing revenue with the client by recognizing and exploring opportunities at the client for additional services or projects
• Deliver proactive recommendations and analysis regarding their businesses
• Independently seek out resources within the client and NPD to help resolve client issues
• Assist in troubleshooting data quality issues using the client's internal systems to validate NPD data
• Provide training and support for as needed for NPD reporting and tools
• Assist in tracking and delivering measurable business results from the retailer’s use of NPD data
• Build knowledge of various retail industries