Accounts Receivable Specialist

Summary

Join Bitwarden's Customer Success team as an Accounts Receivable Specialist. Manage receivables, collect payments, and update accounts. Coordinate with resellers on quoting, supplier updates, and PO issuance. Prepare account statements and resolve billing errors. Assist with other accounting duties and participate in departmental projects. Advocate for customers and ensure their needs are met. The ideal candidate possesses experience in customer service, billing, and accounting, along with strong communication and problem-solving skills. Experience with Google G Suite or Microsoft Office applications is required.

Requirements

• A passion for helping Bitwarden users
• A strong sense of empathy and the ability to advocate for others
• Experience with customer service and communicating billing issues with customers and other internal departments
• Understanding the sensitivity of working with confidential, billing, and accounting information
• Superb organization, attention to detail, and time management skills
• Excellent written and verbal communication skills
• Creative problem-solving skills, good judgment, logic, and ability to learn new things quickly
• Strong work ethic
• Experience multitasking in a cross-functional, fast-paced environment
• Working knowledge of Google G Suite and/or Microsoft Office applications

Responsibilities

• Manage receivables, reach out to customers with open invoices, collect payments, and update accounts to reflect changes
• Coordinate with resellers and in-scope customers for any needed quoting, supplier updates, PO issuance, or internal approvals that may be necessary to enable invoices to be paid in advance of automatic Organization disablement for non-payment
• Prepare consolidated account statements for resellers and MSPs
• Accurately identify and resolve any billing and account errors or issues
• Assist with other accounting duties and participate in departmental projects to meet business needs

Preferred Qualifications

• Experience with cloud and/or web-based applications is a plus
• Experience working with Stripe is a plus
• Experience in retail or other fast-paced customer facing environments is a plus

Benefits

• Work remotely with motivated and supportive team members across the world
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development