Account Supervisor

Summary

Join Aspire.io's growing remote Agency Services team as an Account Supervisor! Lead a junior client services team, ensuring campaign success and client satisfaction. You will be responsible for client relationship management, team leadership, campaign strategy and execution, performance monitoring, client retention and growth, problem-solving, and cross-department collaboration. This key leadership role requires 5+ years of experience in account management within digital or influencer marketing, strong leadership and communication skills, and an analytical mindset. Aspire offers a competitive salary ($90,000-$105,000), flexible work-from-home policy, unlimited PTO, 4 months of paid parental leave, and opportunities for career growth and development. Aspire is an equal opportunity employer committed to diversity and inclusion.

Requirements

• 5+ years of experience in account management in a high-growth digital marketing and/or influencer marketing environment
• Proven track record of managing and growing client accounts, preferably in a fast-paced, dynamic environment
• Strong leadership skills with experience managing and mentoring teams
• Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships
• Analytical mindset with the ability to interpret data and make informed decisions
• Ability to think strategically and creatively to solve client challenges
• Familiarity with influencer marketing platforms, social media tools, and analytics software

Responsibilities

• Serve as the main point of contact for ongoing / AOR client relationships, fostering and maintaining strong relationships. You will be a thought leader for the brand bringing creative solutions to help meet their overall marketing goals and objectives, while ensuring clear communication
• Lead and mentor a team of Campaign Managers and Campaign Associates, fostering a collaborative environment that encourages professional growth and development
• Oversee the creation and implementation of influencer marketing campaigns, ensuring they align with client goals and deliver measurable results. Provide strategic guidance to your team in campaign planning, creative strategy, influencer selection, and content creation
• Track and analyze multiple campaigns’ performance, using data-driven insights to optimize current and future work flows. Ability to tell a story with data to present the value of the program and actionable recommendations
• Develop and implement strategies to drive client retention and identify opportunities for account growth to escalate for action in partnership with your Account Director. Develop a strong and strategic POV on clients' verticals to ensure visible growth and perceived value of our client services, effectively leveraging the Aspire SaaS platform to power our work
• Anticipate client needs and address any issues proactively, offering solutions that enhance client satisfaction and strengthen relationships
• Work closely with the Sales, Product, and Marketing teams to align on client objectives, share feedback on desired product improvements, and contribute to overall business health

Benefits

• Flexible work from home policy
• Unlimited PTO - Refuel and rest with our unlimited paid time-off policy
• 4 months of Paid Parental Leave - Aspire has an industry-leading parental leave policy for both mothers and fathers
• Personalized career planning sessions
• Mentorship program
• Visibility into operations across the company
• The base salary for this role is between $90,000 - $105,000