Account Supervisor

Summary

Join DEPT®'s Personalised Content team as an Account Supervisor, overseeing Opendoor campaigns. You will manage projects end-to-end, lead a client services team, and ensure successful delivery to deadlines. This role requires strong organizational skills, experience in multi-channel marketing communications, and the ability to lead and mentor teams. You will build a deep understanding of Opendoor's business and act as a trusted advisor. DEPT® offers flexible working arrangements, comprehensive benefits, and opportunities for professional development.

Requirements

• Demonstrable agency experience in Client Services, preferably in a Senior Account Manager/Account Supervisor role already
• Experience delivering a broad range of multi-channel marketing communications including digital and direct, CRM and email marketing
• Extremely organised, able to talk about tools and processes used for project management
• Ability to work under pressure and meet deadlines with ease and efficiency
• Deep understanding of production & interactive processes
• Commercially driven with experience handling budgets and timelines
• Proven business development experience and success
• Advanced working knowledge of MacBook Office Suite and google suite
• Resource management skills and ability to handle complex / sensitive issues
• Experience leading others directly or as a mentor
• Strong emotional intelligence

Responsibilities

• Lead email and studio (brand) projects; taking high-level briefs and requests from clients, interrogating them with the team, creating briefs with other account leads and planning them in
• Manage briefs from start-to-finish, ensuring successful delivery to deadlines across multiple campaigns
• Liaise with clients and manage expectations, clarify dependencies, issues and risks to any projects
• Communicate feedback to designers, copywriters and developers & plan and manage workloads of the team
• Ensure feedback requirements are met whilst protecting Opendoor’s values/brand
• Build a full understanding of Opendoor’s business, strategies, objectives, brand, audiences and challenges, advising on the communications solution that best meets their needs, with a view to becoming their trusted adviser
• Work closely with creative and strategy teams and to have oversight of all statements of work/proposals
• Ensure the right team is in place to deliver and maintain high standards while adding value wherever possible. Meet success criteria as projects are delivered to time and to budget
• Report back to management with internal and external issues and events that might impact accounts, either positively or negatively
• Stay current with good knowledge of all DEPT® products and services and actively promote them to clients
• Maintain a strategic overview of assigned accounts – running regular internal client-facing account reviews. Prove how we are meeting our clients’ objectives through metrics, feedback, research, etc
• Delegate and allocate responsibilities efficiently to manage projects end-to-end
• Effectively lead teams and inspire others to achieve goals through innovation, quality and excellence
• Encourage team interaction, boost employee motivation and appreciate team contribution
• Match project tasks with opportunities for development so that employee potential is utilised to the maximum
• Mentor, train and manage junior account managers and apprenticeships where available
• Conduct performance reviews of team members and identify areas for improvement, give feedback and recommend for promotions or salary increases

Preferred Qualifications

Experience in/working knowledge of CRM platforms (Iterable, Braze, Salesforce etc) is preferred

Benefits

• Possibilities to do what you do best and to develop your skills further with training, development and certifications
• Flexible working: you have the choice to work from our office or remotely, and we have core working hours where you can choose your start and finish times to suit you
• 15 days paid holiday exclusive of bank holidays
• Full dental and healthcare cover
• Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®
• Annual social budget which is used for team events (think virtual escape rooms or a gaming competitions), as well as away-days, and meals out
• Free refreshments provided in the office all week, as well as drinks at 4pm on a Friday
• We celebrate successes by rewarding teams when big projects go-live and honouring the year’s top achievements at our annual awards ceremony