Account Supervisor, Digital Marketing

Summary

Join Alloy, a leading technology agency, as an Account Supervisor! Manage client relationships and lead multi-faceted digital strategies for midsize technology and nonprofit accounts. You will be responsible for account health, retention, and growth, fostering innovative thinking to meet client goals. This role requires 4-6 years of digital agency experience in account management, strong leadership skills, and proficiency in various marketing and analytics software. Alloy offers a competitive salary, performance-based bonuses, a flexible hybrid work model, unlimited PTO, and a comprehensive benefits package including 401k match, paid parental leave, and professional development stipends.

Requirements

• You have a minimum 4-6 year’s experience serving in an account management role at a digital agency, successfully managing client accounts and delivering digital marketing services
• You have the ability to lead accounts / account teams, build strong rapport with clients, understand clients’ businesses at both strategic and tactical levels, and deliver high quality, detail-oriented work
• You can lead cross-capability teams to deliver creative thinking and powerful ideas that meet client objectives, and you ensure work is client-ready by paying attention to both macro client needs and the details. You drive account decisions (as opposed to taking orders) in a way that yields sustained, measurable results
• You display confidence and powerful presentation skills that invite participation and effect desired outcomes
• You are familiar with marketing and analytics software such as CMS platforms, social and media monitoring tools, HubSpot/Marketo/Pardot/etc., Jira/Kantata (or other project management software), Google, Canva/InDesign/etc., Mac OS

Responsibilities

• Onboard new accounts and ensure they consistently remain on track to meet goals, in collaboration with our delivery departments and leadership
• Lead day-to-day account management, serving as a trusted advisor by demonstrating business, industry and performance knowledge, and ensuring deliverables are high quality and meet client standards
• Deliver excellent client service and communications, ensuring client needs are consistently being met. Work closely with clients to understand their business, challenges and needs - asking thoughtful questions - and articulate them effectively to account teams
• Identify opportunities for growth, foster innovative thinking across the team and deliver solutions-oriented ideas both within and outside client scopes that surprise and delight clients
• Lead client strategy meetings and account business reviews in collaboration with leadership to continuously drive accounts forward
• Manage account budgeting, revenue tracking and profitability
• Anticipate potential conflicts or resource variables that could affect client relationship or project delivery and offer up timely solutions for avoiding roadblocks
• Serve as the voice of the client internally and the voice of the agency externally, bringing insights into creative strategy and marketing program development

Benefits

• Competitive salary
• Performance-based bonuses
• A truly flexible hybrid work model to suit your schedule and lifestyle
• Unlimited PTO (yes, really - average PTO agency-wide is 20-days) + 10 additional agency-wide holidays + end-of-year holiday week off
• Summer Fridays
• 401(k) match
• 6-year workiversary paid sabbatical
• Medical and dental benefits (including HSA/FSA)
• Paid parental leave
• Professional development stipends
• Agency retreats in faraway lands
• Cell phone reimbursement
• Peleton membership
• Regularly scheduled culture events – we get a little competitive, you’ve been warned