Account Support Representative

Summary

Join Great Minds, a mission-driven Public Benefit Corporation, as an Account Support Representative (ASR) and contribute to their mission of providing quality education. As an ASR, you will play a crucial role in the Sales Team, supporting open regions with renewals and inbound leads. You will reach out to potential clients, manage inbound leads, assist existing customers with implementation, and work closely with the Inside Sales Supervisor and Account Solutions Manager. This role offers an exciting opportunity to build sales knowledge and skills, ultimately leading to a potential transition to an Account Representative position.

Requirements

• 1+ years’ experience in the education field with a strong ability to influence decision making
• No direct sales experience required, but an appetite and readiness to make outbound phone calls to schools and school systems
• Excellent verbal and written communication skills
• Highly organized self-starter with the ability to thrive in a fast-paced environment with shifting priorities
• Capacity to present Great Minds materials to small and large audiences via Zoom
• Solid organizational skills including attention to detail and proactive problem solving
• Ability to work independently and collaboratively
• Bachelor’s degree in education, business, marketing, or liberal arts preferred (or equivalent business experience)

Responsibilities

• Pre-sales work (e.g. setting appointments, qualifying leads, discovery calls, associated follow up, managing customer questions and concerns, sampling product, etc.)
• Manage and respond to inbound leads in the sales territory
• Support with renewal business in open territories- existing customers to retain renewal of consumable and digital materials and as well achieve cross-sell and upsell goals
• Negotiate and quote products for purchase
• Execute add-on sales campaigns to existing customers
• Understand the general health of the clients’ implementation to refer training and implementation support when necessary
• Meet virtually via Zoom to prospective clients

Preferred Qualifications

• Working knowledge of CRM like Salesforce
• K12 classroom teaching, PD, and/or sales experience a plus
• Ability to work independently and collaboratively
• Academic and growth mindset
• Commitment to high standards

Benefits

• The expected base salary range for this position is $43,000-$49,000, however the offered salary may be higher or lower than the above range dependent on numerous factors including, but not limited to location, work experience, skills and internal equity considerations
• The base salary is not inclusive of benefits or other incentives
• Remote