Online Support Representative

Summary

Join Osteoid's team as a Part-Time Temporary Online Support Representative for a 6-month term! You will provide essential technical support to customers via email and online channels, focusing on data entry, customer ticket processing, and software license management. This role involves using HubSpot CRM and a license server to manage customer accounts and licenses. You'll need strong data entry skills, experience with CRM systems, and excellent written communication. The position is remote but requires residency in specific states (California, Colorado, North Carolina, Oregon, or Texas). The compensation is $20-$25 per hour, with flexible scheduling (15 hours per week, Tuesday-Thursday).

Requirements

• Proven experience working with CRM systems
• Strong data entry skills with a high level of accuracy
• Moderate technical knowledge of software and online platforms
• Proficiency in Microsoft Excel for data management and analysis
• Experience processing customer tickets and resolving online support inquiries
• Excellent written communication skills

Responsibilities

• Manage and resolve customer support tickets related to software licenses, account information, and data requests
• Provide professional and clear responses to customer inquiries via email
• Use HubSpot CRM to create and upgrade software licenses, update customer records, and ensure accurate information delivery
• Perform accurate and efficient data entry for customer details and license information
• Work with data and Excel spreadsheets to organize and analyze customer records
• Process and deliver updated software licenses to customers through email and online portals
• Maintain detailed records of customer interactions and support activities within the CRM system

Preferred Qualifications

• Experience in sales operations or technical support
• Ability to work independently and manage time effectively
• Strong organizational and problem-solving skills
• High attention to detail and a commitment to accuracy

Benefits

• Flexible scheduling within core business hours, Tuesday-Thursday
• Remote work
• $20 - $25 per hour