Buyer Account Representative

Summary

Join B-Stock's Large Buyer Development team as a Buyer Account Representative! Manage buyer order issues, including payments, disputes, and logistics, and provide general buyer support. Leverage your B2B sales and operations experience to work closely with various teams to enable new transaction types and offer operational support. You will report to the Senior Director of Buyer Account Management. This role requires strong communication, problem-solving, and collaboration skills. The position offers competitive compensation and benefits.

Requirements

• 1+ years experience in Customer Service, Operations or Enterprise B2B Liquidation Sales or Account Management
• High School Diploma or Equivalent
• Excellent written and verbal communication skills
• Proven ability and willingness to work with tight deadlines and quick response times
• Proficient in MS Office or G-Suite, Salesforce.com, and other CRM platforms
• The ability to think creatively and find solutions to problems
• Work well independently, remotely, and collaboratively

Responsibilities

• Develop a comprehensive understanding of B-Stock’s business model, platform, solutions, and value
• Ensure successful transactions by providing excellent and consistent day-to-day operational support to buyers. Solve issues and remove barriers related to payments, shipping, or other services as needed
• Generate new big buyer leads through prospecting/networking, including calling, qualifying/vetting, and scheduling meetings
• Reporting and analysis of large buyer acquisition and activity. Maintain Salesforce records for large buyers
• Own and build trusting relationships with a subset of large buyers and prospective buyer clients
• Work cross-functionally and collaboratively to develop a cohesive end-to-end process across teams, partners, clients, and buyers
• Maintain constant awareness of markets, competitor activities, and challenges within assigned targeted prospects
• Exceed operational metrics: Successful transactions, total buyer spend, new large buyers, activated large buyers

Preferred Qualifications

• Experience in Liquidation Sales or Logistics and Supply Chain
• Experience with and/or an understanding of the marketplace business model
• Knowledge or Understanding of B2B e-commerce, ERP (enterprise resource planning), Logistic Software Solutions, or SaaS (Software as a Service)
• Experienced working in a start-up-like environment
• Desire to work in a detail-oriented environment with large transactions

Benefits

• Competitive compensation packages, including bonus and options
• Medical, Dental, and Vision benefits
• Paid Time Off, telecommuting, and matching 401(K)
• Support for continuing education
• Team offsites, social events, and extracurricular activities are a staple
• Snacks, drinks, and the occasional box of donuts