Accounts Receivable & Collection Specialist

Summary

Join Synthesia, a fast-growing AI video communications platform company, as an Accounts Receivable and Collection Specialist. You will be part of a small team ensuring timely payments from enterprise customers and providing backup for full-cycle AR duties. The role involves monitoring accounts receivable, reconciling customer accounts, addressing payment discrepancies, and ensuring accurate dunnings contacts. You will also analyze billing trends and assist with audits. The ideal candidate has experience in global SaaS billing and collections and strong communication skills. The position offers various benefits, including private medical insurance, paid parental leave, and annual leave.

Requirements

• 2+ years of hands-on experience in Accounts Receivable and/or Billing
• Proficiency with ERP systems such as NetSuite, or equivalent platforms
• Understanding of Order to Cash transaction lifecycle
• Moderate Excel skills with the ability to build and analyze reports
• Customer service orientation and strong communication skills

Responsibilities

• Monitor accounts receivable aging meticulously and collaborate strategically with key internal stakeholders to align on approaches that effectively reduce outstanding balances and minimize bad debt exposure
• Conduct regular and thorough reconciliation of customer accounts, ensuring all transactions are accurately recorded and accounted for in accordance with order forms and contractual terms
• Work with enterprise customers to proactively address payment discrepancies, and collaborate with internal teams to achieve swift resolution
• Ensure dunnings contacts are accurate and updated as required
• Serve as the backup for daily cash application and bank reconciliations
• Analyze billing trends, customer behavior, and feedback to inform process improvements and enhance the customer experience
• Assist with audit PBC’s and month end duties as required

Preferred Qualifications

• Experience with Salesforce
• Experience with Stripe
• Experience with customer portals (Ariba, Coupa)
• Understanding of VAT & Sales Tax
• SaaS industry experience

Benefits

• Private Medical Insurance (London)
• Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay
• 25 days of annual leave + public holidays in the country where you are based
• Cycle to work scheme (London)
• Regular socials and company retreats + free office snacks and regular tasty lunches! (London)
• A generous referral scheme
• Pension contribution/salary sacrifice. (London)
• A brand new computer + monitor and an additional home office set-up budget
• A huge opportunity for career growth as you’ll help shape a market-defining product