Accounts Receivable Collector

Summary

Join PartsBase Inc., the world's largest online aviation marketplace, as a Collector and play a critical role in managing and collecting outstanding accounts receivables. You will monitor customer accounts, contact customers regarding overdue invoices, investigate and resolve billing issues, maintain accurate records, collaborate with internal departments, and recommend accounts for escalation. This fully remote position requires strong communication and negotiation skills, proficiency in Microsoft Excel and accounting systems, and a deep understanding of credit and collection best practices. The ideal candidate has 2+ years of experience in collections or a related finance role. PartsBase offers a team-focused culture and values its employees' unique contributions.

Requirements

• High school diploma or equivalent (Associate or Bachelor’s degree in Accounting or Business preferred)
• 2+ years of experience in collections, accounts receivable, or a related finance role
• Strong communication and negotiation skills
• Detail-oriented with strong organizational and follow-up abilities
• Proficient in Microsoft Excel and accounting systems (e.g., QuickBooks)
• Ability to manage multiple tasks and meet deadlines under pressure
• Knowledge of credit and collection laws and best practices

Responsibilities

• Monitor and manage assigned customer accounts to ensure timely collection of payments
• Contact customers via phone, email, and written correspondence regarding overdue invoices
• Investigate and resolve customer billing issues or disputes in a timely and professional manner
• Maintain accurate records of collection activities and customer communications in the ERP or accounting system
• Collaborate with internal departments (e.g., Sales, Customer Service, Billing) to resolve issues delaying payment
• Recommend accounts for escalation, credit hold, or write-off as necessary
• Prepare and distribute aging reports, collection status updates, and other reports as requested
• Ensure compliance with company credit and collection policies

Preferred Qualifications

• Experience working in a high-volume, B2B collections environment
• Familiarity with dispute resolution and credit management processes
• Fluency in English, Spanish a plus