Accounts Receivable Specialist

Summary

Join our team as an Accounts Receivable Manager responsible for managing a portfolio of accounts, enforcing credit and collection policies, and supporting the VP of Credit and Collections. You will partner with various departments to manage strategic accounts, resolve customer disputes, and work with third-party vendors. Daily tasks include monitoring accounts, contacting customers for payments, analyzing credit limit requests, and assisting with write-offs. You will also resolve billing disputes, process payments, and maintain accurate documentation. Strong communication and organizational skills are essential, along with experience in accounts receivable. This role requires collaboration with internal and external teams to ensure efficient account management and timely payment processing.

Requirements

• Excellent English oral and written communication skills with the ability to present information effectively and efficiently
• Ability to learn specialized software programs and navigate company databases
• Working knowledge of Microsoft Office (Word, Outlook, Excel)
• Strong organizational skills
• Ability to work in a fast-paced environment and interface well with field personnel, managers, and customers
• Proven ability to multi-task and manage timelines and deadlines
• Strong attention to detail, problem-solving skills, and customer service skills
• Ability to work independently with minimum supervision
• Finger dexterity for keyboarding and computer usage
• Ability to sit and stay focused for long periods of time
• Minimum 2 years’ experience in Accounts Receivable
• High school diploma or equivalent required

Responsibilities

• Monitor accounts daily, including placing accounts on hold, releasing orders, reviewing collection notes, and analyzing aged balances
• Contact customers for payment of past due amounts and effectively communicate delinquent balances
• Analyze requests for increased credit limits on existing accounts
• Assist in gathering and identifying uncollectible accounts for write-off/third-party placement and submit them to the manager for approval
• Complete month-end reserve review processes
• Assist the VP of Credit and Collections in monitoring and preparing AR-related duties, such as printing invoices
• Resolve customer disputes concerning billing and order entry errors
• Research accounts and prepare documentation to support account adjustments to correct billing errors
• Reach out to customers to retrieve data for accurate setup in Oracle
• Coordinate the investigation of UADs, pricing issues, debit and credit memos and other actions as required
• Work with the cash applier to ensure the accurate and timely posting of payments
• Process payments via third-party portals
• Submit credit and rebills as needed
• Document communication with customers in ERP notes
• Communicate with Sales, Operations, and Customer Service on the status of assigned accounts
• Work with third-party vendors in the collection of accounts and portal billing issues
• Other duties as assigned

Preferred Qualifications

• Associate’s degree in business, finance, or accounting preferred
• Experience working in a shared services environment with remote third-party service providers preferred
• Experience with the Retail Industry preferred
• Preferred work hours 8:00 AM – 5:00 PM EST