Ad Operations Coordinator

Summary

Join Sojern as an Ad Operations Coordinator and play a vital role in managing and optimizing ad campaigns to achieve client objectives. Collaborate with various teams to execute, troubleshoot, and improve campaigns throughout their lifecycle. Key responsibilities include coordinating campaign launches and optimizations, resolving technical issues, and leveraging analytical skills to monitor performance. You will investigate data-driven problems, provide insightful recommendations, and contribute to client reporting and ad hoc projects. This role provides hands-on digital marketing and ad operations experience with opportunities for advancement. Sojern offers a comprehensive benefits package including competitive compensation, stock options, flexible work options, paid time off, parental leave, and various wellness and professional development resources.

Requirements

• Strong understanding of campaign operations, with the ability to contribute to the successful execution of tasks under guidance
• Proactive in identifying areas for improvement and assisting the team in enhancing processes, while maintaining clear communication with stakeholders
• Ability to troubleshoot and resolve operational issues independently, demonstrating problem-solving skills
• Proficiency in data analysis and presentation using tools like Excel, BigQuery, Tableau, or similar platforms, with a focus on developing analytical skills
• Experience in identifying trends, solving problems, and formulating data-driven recommendations to optimize campaign performance
• Excellent communication, organizational skills, and attention to detail, essential for managing tasks and supporting projects in a fast-paced, deadline-driven environment
• Proven ability to manage tasks effectively and contribute to projects, demonstrating the capability to thrive under pressure and deliver results

Responsibilities

• Ensure campaigns are successfully launched and optimized, troubleshooting any technical issues that may arise
• Collaborate directly with Customer Support Managers and Analysts on daily workload needs, client reporting, and ad hoc projects
• Investigate and resolve data-driven issues, applying analytical skills to improve campaign performance
• Take on increasing responsibilities, such as overseeing campaign reporting, optimizations, and contributing to ad hoc projects
• Demonstrate a strong interest in digital marketing, data analysis, and ongoing learning to advance within the company

Benefits

• Competitive compensation packages
• Stock options offered to every employee
• Bonusly program to reward and recognize team wins and performance
• Employees can take up to 40 hours of paid time per year to volunteer and give back to the community
• Flexi-Friday benefit
• Hybrid or remote work options for most roles
• Time-zone friendly work hours with async collaboration
• Team offsites planned annually
• Six employee resources groups
• Regular virtual and in office team building events
• Monthly company All Hands & leadership Q&As
• PTO allowance to recharge
• Comprehensive healthcare options
• Paid parental leave (16 weeks for birthing parents; 12 weeks for non-birthing parents)
• Retirement contributions and investment options (for applicable locations)
• Travel benefits (hotel stay benefit & IATA membership)
• Plus mental health, wellness & financial health resources
• Learning & development stipend
• Mentorship program
• Career development programs
• Leadership training
• Home office tech set up (laptop, monitor, keyboard, mouse)
• Monthly internet and phone allowance
• Modern tools to communicate and collaborate (Slack, Google Suite)