Programmatic Manager, Ad Ops Manager

Summary

Join Zigzag as a Programmatic Manager/Ad Ops Manager and be part of a team supporting a global leader in behavioral pattern intelligence. This role involves acting as a technical expert and trusted partner for clients, ensuring they maximize the value of the company's platform. Responsibilities include campaign execution across various platforms, troubleshooting technical issues, collaborating with product and engineering teams, and providing client training and support. The ideal candidate possesses 3+ years of experience in programmatic trading, ad operations, or technical account management, along with in-depth knowledge of demand-side and supply-side platforms. The position offers the opportunity to work at the intersection of AI, behavioral intelligence, and cutting-edge programmatic technology, collaborating with global clients and forward-thinking minds in the ad tech industry. This is a remote position with multiple openings.

Requirements

• 3+ years of hands-on experience in programmatic trading, ad operations, or technical account management
• In-depth knowledge of demand-side platforms (especially DV360 and The Trade Desk) and supply-side platforms (OpenX, PubMatic, Index Exchange, etc.)
• Strong understanding of programmatic infrastructure, deal types (PMP, PG, Open Exchange), pixels, tags, and campaign performance metrics
• Experience with tag managers, tracking scripts, VAST tags, and troubleshooting delivery issues across various environments
• Ability to interpret data and resolve campaign delivery and platform performance issues quickly and effectively
• Exceptional communication skills with the ability to translate technical solutions to nontechnical stakeholders

Responsibilities

• Act as the technical point of contact for agency and brand clients using our platform for insight, audience planning, and activation
• Support campaign execution across platforms like DV360, The Trade Desk, and major SSPs, including OpenX, PubMatic, Index Exchange, etc
• Set up and manage PMP deals, troubleshoot deal delivery issues, and ensure campaign pipelines run smoothly
• Resolve tagging, pixel, and ad serving issues with a strong grasp of tracking technologies and third-party measurement
• Collaborate with product and engineering teams to surface client feedback and advocate for roadmap improvements
• Conduct technical onboarding and provide training to client teams to ensure platform adoption and success
• Maintain technical documentation and operational SOPs for client integrations and platform usage
• Provide ongoing post-launch support to troubleshoot trading, measurement, or reporting-related issues

Preferred Qualifications

• Take ownership and initiative — you don’t wait for problems to be assigned, you go find them and fix them
• Get energy from solving technical puzzles and take pride in delivering support that delights clients
• You are naturally curious, always learning, and eager to stay ahead of programmatic trends and platform changes
• Pay attention to detail and can spot and anticipate delivery issues before they snowball
• Thrive in a fast-paced, startup environment and are comfortable wearing multiple hats

Benefits

• Work at the intersection of AI, behavioural intelligence, and cutting-edge programmatic technology
• Collaborate with global clients and some of the most forward-thinking minds in the ad tech industry
• Be part of a platform that’s redefining how data, planning, and activation come together in a single stack
• *Remote work