Admin Support

Summary

Join our client, a well-established Australian education provider, as a Part-Time Admin Support! This role involves assisting with parent communication, sales outreach, and backend coordination. You will make outbound calls to prospective parents, explain service offerings, and guide them through enrollment. Responsibilities include reviewing teacher reports, communicating feedback to parents, and maintaining the student database. You will also coordinate with various teams and utilize GSuite tools for efficient workflow. This is a permanent work-from-home position based in Perth, Australia, offering a part-time schedule, HMO, annual leave, and adhoc bonuses.

Requirements

• Minimum 2 years’ experience in an admin, customer service, telesales, or education support role
• Strong verbal and written English communication skills
• Excellent listening skills and the ability to handle inquiries from concerned or confused parents calmly and professionally
• Confident in making outbound calls to leads or customers
• Experience handling feedback or report-based communication
• Tech-savvy with GSuite proficiency (especially Gmail, Sheets, Docs)
• Comfortable using Microsoft Excel and tools like Mail Merge for structured communications
• Able to work independently and adapt to the tone and ethos of a premium education provider
• Patient, empathetic, and solution-focused

Responsibilities

• Make outbound calls to prospective parents and students who have inquired about the academy’s programs
• Explain service offerings and help guide them through the assessment and enrolment process
• Confidently present the benefits of the company in a professional but non-pushy manner
• Review reports prepared by teachers and communicate feedback constructively to parents
• Engage in dialogue with parents, offering insights on their child’s performance and how the company can further support their learning journey
• Maintain high levels of empathy, patience, and professionalism during conversations
• Assist with maintaining the student and customer database, ensuring accurate and up-to-date records
• Coordinate with offshore and onshore teams for routine admin tasks, process improvements, and scheduling
• Use GSuite tools (Docs, Sheets, Gmail) and features like Mail Merge to support communication campaigns and workflow automation

Preferred Qualifications

Prior exposure to an education or tutoring environment is highly desirable

Benefits

• HMO
• Annual leave
• Adhoc Bonus