Admin Support Representative

Summary

Join ConnectOS, a top-rated Philippines employer and a Great Place to Work certified company, as a customer service or administrative support representative. This work-from-home position offers a competitive salary, annual appraisals, and comprehensive benefits. Responsibilities include creating and sending quotes, handling inbound calls, scheduling appointments, and ensuring customer satisfaction. You will maintain accurate records, communicate effectively with technicians and internal teams, and respond promptly to inquiries. ConnectOS provides medical, dental, and life insurance from day one, paid vacation and sick leave, and various other perks. The schedule is Monday-Friday, 6 AM to 6 PM PHT.

Requirements

• At least 2 years experience in customer service or administrative support
• High attention to details required for accuracy; responsible for identifying, pricing, and entering correct part numbers to be ordered
• Strong verbal and written English communication skills for internal and customer comms
• Experience with CRMs similar to Aroflo

Responsibilities

• Initial tasks will include creating and sending out quotes to customers
• Will transition to receiving inbound calls as they get more exposure to the role
• Prepare and send service quotes to customers
• Schedule and confirm repair appointments
• Follow up with customers to ensure satisfaction and resolve any post-service inquiries
• Maintain accurate records of all communications and bookings
• Communicate effectively with technicians and internal teams to coordinate schedules
• Respond promptly to emails and phone inquiries in a professional manner

Benefits

• Work From Home
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities