Administrative Support Specialist

Summary

Join Teleperformance, a company focused on employee satisfaction, as a Spanish Administrative Support Specialist! You will track shipments, ensure timely deliveries, collaborate with 3rd party providers, maintain the CRM database, and handle other administrative tasks. This full-time position in Barcelona requires native Spanish, B2 English, SAP/SAP CRM experience, and strong communication skills. A bonus and career development opportunities are offered.

Requirements

• Native level of Spanish
• B2 level of English or higher
• Experienced user in SAP/SAP CRM
• Be quick to learn new processes and tools
• Possess good verbal and written communication skills in appropriate language
• Demonstrate motivation & personality for seeking customer satisfaction and resolution
• Have the ability to take initiative, prioritize, and manage time effectively
• Be located in Barcelona area
• Be available for a full-time position with working hours from Monday to Friday

Responsibilities

• Track shipments using logistic company/couriers online tracking tools. Keep customer/sales rep updated with delivery date, including changes
• Ensure that deliveries are complete and in time for planned installation dates
• Work with local country, preferred 3rd party provider, to gain a quotation based on a specific customer order and make sure that shipment and transfer from Agilent is synchronized with 3rd party provider
• Work with local country sales team, submit relevant 3PP requests in the proscribed tool and format and follow up to reduce customer quotation delays
• Maintain & support CRM Database. For increased efficiency, the team will do the CRM cleaning during off-peak hours (also cleaning old/incorrect data)
• Handle other country/region specific non-standard admin tasks

Preferred Qualifications

Administrative studies

Benefits

• Salary: 20.200 € gross/year + 1.800€ gross/year in bonus
• Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
• Considerable investment in employees and their career development (including product, sales, and personal skills development trainings)
• Working environment that is modern and bright with a dynamic and multicultural atmosphere
• Office location by the seaside in Barcelona