Member Support Specialist

Summary

Join Brightline's Member Support team as a stellar Member Support Specialist! You will provide comprehensive support to members, assisting with signup, scheduling, billing, and other administrative needs. This fully remote position offers a flexible schedule (12 pm - 9 pm PST, Monday-Friday) and the chance to be integral to a growing team. You will conduct eligibility checks, manage member paperwork, and support providers with administrative tasks. The ideal candidate possesses excellent communication and organizational skills, fluency in Spanish, and a passion for improving behavioral health for children and families. Brightline offers a competitive compensation package and a variety of benefits.

Requirements

• A passion for our mission to redefine behavioral health for children and their families
• A desire to create a one-of-a-kind member experience and a background in providing excellent customer service
• Ability to effectively communicate with Spanish-speaking members and provide support in both English and Spanish
• The drive to be part of building something new - to work hard, to be your best self and to change the lives of our families
• Comfort with a wide variety of technology including email, EHR, scheduling tools and more. Most of our systems are designed with you in mind, so you’ll thrive if you can learn them quickly and provide feedback on how to make them better
• Excellent communication skills (written and verbal) and organization skills
• Ability to revel in the details and commitment to following through on all tasks, simple and complex

Responsibilities

• Conducting first phone calls with new members to assess fit for Brightline services
• Scheduling appointments for members
• Ensuring member paperwork has been completed
• Supporting Providers with a variety of administrative tasks
• Answering all admin-related questions between sessions
• Conducting eligibility checks, filing claims, and collecting member payment
• Keeping our internal software tool for the Member Support team ultra-organized
• Identifying ways to delight our members, ease the workday for our clinical team, and overall improve our operational processes as we scale

Preferred Qualifications

Previous experience managing a medical office and/or familiarity with insurance billing are a bonus

Benefits

• Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k
• 12 Company Holidays + Floating Holidays, Holiday Shutdown, Flexible Time Off, Parental Leave
• Health and Wellness Stipend, Home Office Reimbursement and Professional Development Reimbursement