Member Support Specialist

Summary

Join Brightline's Member Support team as a stellar Member Support Specialist! You will provide administrative support to members, assisting with sign-up, scheduling, billing, and other needs. This fully remote position offers a 12 pm - 9 pm PST schedule (Monday-Friday). You'll be a key player in a growing team, ensuring a positive member experience. Responsibilities include conducting initial calls, scheduling appointments, managing paperwork, supporting providers, and maintaining organized internal systems. The ideal candidate possesses excellent communication and organizational skills, fluency in Spanish, and a passion for improving behavioral health for children and families.

Requirements

• A passion for our mission to redefine behavioral health for children and their families
• A desire to create a one-of-a-kind member experience and a background in providing excellent customer service
• Ability to effectively communicate with Spanish-speaking members and provide support in both English and Spanish
• The drive to be part of building something new - to work hard, to be your best self and to change the lives of our families
• Comfort with a wide variety of technology including email, EHR, scheduling tools and more. Most of our systems are designed with you in mind, so you’ll thrive if you can learn them quickly and provide feedback on how to make them better
• Excellent communication skills (written and verbal) and organization skills
• Ability to revel in the details and commitment to following through on all tasks, simple and complex

Responsibilities

• Conducting first phone calls with new members to assess fit for Brightline services
• Scheduling appointments for members
• Ensuring member paperwork has been completed
• Supporting Providers with a variety of administrative tasks
• Answering all admin-related questions between sessions
• Conducting eligibility checks, filing claims, and collecting member payment
• Keeping our internal software tool for the Member Support team ultra-organized
• Identifying ways to delight our members, ease the workday for our clinical team, and overall improve our operational processes as we scale

Preferred Qualifications

Previous experience managing a medical office and/or familiarity with insurance billing are a bonus

Benefits

• Comprehensive Insurance: Medical, Dental, Vision, Life
• Time Off : Holidays, PTO, Sick Days, Parental Leave
• Stipends/Reimbursements: Learning and Development, Health & Wellness, Home Office
• Financial Wellness: 401k
• Community & Perks : Remote First Workforce, Collaborative culture