Advanced Operations Engineer I

Summary

Join our team as an Advanced Operations Engineer I and contribute to the success of Take-Two Interactive Software, Inc. by managing applications, providing technical support, and innovating solutions. With a strong background in IT and experience working on various platforms, you will be part of a dynamic team that values creativity, innovation, and efficiency.

Requirements

• At least 4 years of experience in a technical role
• Experience working on Okta Admin, Active Directory/Exchange 365, Google Workspace, Powershell, SCCM/Jamf/AirWatch, Horizon VDI, and Atlassian (Confluence/Jira)
• Extensive experience with OnPrem and SaaS products
• In-depth knowledge of global support issue types and needs
• Experience supporting C-Level Executives and resolving critical IT issues

Responsibilities

• Manage applications such as Okta Admin, Active Directory/Exchange 365, Google Workspace, Powershell, SCCM/Jamf/AirWatch, Horizon VDI, and Atlassian (Confluence/Jira)
• Promptly and efficiently address critical issues from IT Support teams
• Ability to Provide high-level technical support to all levels
• Contribute to support escalation efforts, ensuring resolution of complex issues
• Effectively work with multi-functional teams to optimize processes
• Contribute to project initiatives using tools like Jira
• Participate in an on-call rota to handle urgent issues outside regular working hours
• Utilize your deep understanding of principles, theories, and concepts in IT, integrating advanced knowledge from related fields
• Address diverse and highly complex problems, using superior judgment to select the best methods and techniques
• Engage with senior internal and external personnel to maximize the application of functional expertise
• Innovate Solutions: Develop and recommend solutions to tactical business issues, proactively identifying and addressing potential problems
• Lead with Expertise: Use advanced knowledge to guide your team and drive effective solutions
• Make decisions with considerable latitude, consulting in collaboration with senior engineers or managers on complex issues and recommending solutions as necessary

Benefits

• Discretionary bonus
• Provident fund contributions
• 1+5 medical insurance + top up options and access to Practo online Doctor consultation App
• Employee assistance program
• 3X CTC Life Assurance
• 3X CTC Personal accident insurance
• Childcare services
• 20 days holiday + statutory holidays