Advisory Solution Consultant

Summary

Join ServiceNow's Solution Consulting team and significantly contribute to our success by supporting the sales of our Customer Workflows product. This role offers the opportunity to influence revenue growth for a strategic product line, working closely with sales, product management, and the executive team. As an Advisory Solution Consultant, you will be a technical consultant with advanced skills in developing, positioning, and providing product-specific solutions throughout the sales cycle. You will work within a fast-growing business unit, supporting product sales as a technical and domain expert. This position requires strong presentation and problem-solving skills, collaboration with various teams, and territory management expertise. The role is located within a specific region (Colorado, Utah, Arizona, Nevada & New Mexico).

Requirements

• Experience creating customer value across Enterprise level customer organizations (Retail industry is preferred)
• 7+ years of pre-sales solution consulting or sales engineering experience
• 3-5 years of experience with Customer Service, Customer Experience, CRM, or BPM software
• Ability to provide compelling presentations and product demonstrations both virtually and in person, with travel
• Creative problem-solving skills with a flexible mindset and a desire to work in a fast-paced high growth organization
• Experience working collaboratively with product management, product marketing, partners, and professional services
• Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence
• MUST BE IN REGION. OUT OF TERRITORY APPLICANTS WILL NOT BE CONSIDERED. (Colorado, Utah, Arizona, Nevada & New Mexico)

Responsibilities

• Support product sales as a technical and domain expert of a client-facing sales team
• Lead discovery & workshops to determine customers' goals and challenges
• Deliver product demonstrations to align our solution with customer needs and value
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows

Preferred Qualifications

Preferred industry experience - Transportation & Logistics, Energy & Utilities, and business professional services