Senior Advisory Solution Consultant, Service Provider Specialist

Summary

Join ServiceNow's Global Partnerships and Channels (GPC) team as a Service Provider Specialist! This top-level individual contributor role requires 10+ years of Solution Consulting experience and a ServiceNow advanced certification. You will work with top partners to design, architect, and maintain embedded solutions on the Now platform, adhering to ServiceNow best practices. Responsibilities include defining MVP requirements, creating solution prototypes, delivering artifacts like solution briefs, and supporting Proof of Concept/Proof of Value engagements. Success is measured by new solutions, published architectures, and revenue growth. The role offers a collaborative environment and opportunities for professional growth within a leading technology company.

Requirements

• 10+ years of Solution Consulting experience
• Bachelor’s degree (Master’s preferred) in business, IT, or communications
• A current ServiceNow advanced certification (e.g. Certified Implementation Specialist-SP, Certified Master Architect, Certified Technical Architect)
• Working knowledge of modern web technologies and cloud computing
• Experience and understanding of multiple technical domains - application, data, integration, big data, mobility, analytics, etc
• Excellent understanding of the architectural principles for cloud-based platforms that include XaaS, SaaS, PaaS, multi-tenancy, and automation
• Execution focus – proven track record of meeting or exceeding sales targets
• Nimble learning – ability to quickly grasp the essence of new issues and concepts
• Collaboration – the ability to work across teams in a highly matrixed organization
• Influence – the ability to navigate complex partner organizations, identify stakeholders and power players, and build credibility and trust with them
• Bias for action – someone who addresses new opportunities and challenges quickly
• Business acumen – strong understanding of how consulting firms, IT service providers and business process outsourcers make money, as well as the industry pressures they face
• Ability to work with a highly diverse set of partners, identify and respond to the unique needs of each one, with minimal guidance/supervision

Responsibilities

• Work with our top partners to design, and architect, and maintain embedded solutions powered by the Now platform
• These architectures must adhere to ServiceNow technical best practices and be aligned to the priorities informed of ServiceNow Global Partnerships and Channels
• Own the technical strategy and support the GPC and partner teams in building an architecture, and roadmap for the solutions being designed
• Help define design MVP requirements, and solution prototypes for new embedded solutions in collaboration with the ServiceNow GPC team and your counterparts in the partner Partner Solution Consulting organization
• Deliver artifacts including solution briefs, case studies, and solution architectures
• Work with a spectacular team of seasoned alliances professionals in a positive, inclusive, diverse, and highly collaborative work environment
• Work with the top 10% of partners in ServiceNow’s alliances ecosystem
• Practice true business value selling, with a strong sales support framework
• Design and launch differentiated service provider offerings; see your work have an impact!
• Work with the industry-leading NOW platform and solutions
• Support Proof of Concept/Proof of Value engagements with our partners
• Stay current on ServiceNow product developments/releases
• Provide thought leadership and collaborate with cross functional teams to ensure partner and end-customer success is achieved
• Participate in and deliver Business Reviews and executive briefings
• Provide mentoring and training to peers and other colleagues within our organization
• Identifying, leading and contributing to the creation of best practices, white papers, workshops, technology days, “lunch and learns” etc

Preferred Qualifications

• Previous pre-sales experience working with BPOs, SIs, and top tier consultancies
• Hands on experience with ServiceNow technologies such as CSM, Domain Separation, TPSM and Service Bridge
• Experience building and launching service provider solutions
• Prioritization and focus - ability to cover a complex territory that may include 12 or more partners, quickly triage/identify which partners will generate the most revenue
• Experience with the ServiceNow product suite or competitive product suites highly desirable
• ServiceNow platform development experience

Benefits

• Competitive compensation
• Generous benefits
• A professional atmosphere
• A very collaborative and inclusive work environment